Company Description The company is a leading full-service wholesale importer of food products, trusted by major national and international clients,with a turnover of more than $150 million in sales . Its products serve a diverse and prestigious client base, including distributors, government agencies, schools, hospitals, and the cruise industry. Position Summary The incumbent will take ownership of a portfolio of commercial accounts and improve the timely collection of receivables. The primary focus of the role will be active B2B collections: identifying payment delays, securing firm payment commitments, resolving disputes, and following through until outstanding balances are collected. Key Responsibilities Collections and Account Management Manage an assigned portfolio of commercial customer accounts and actively collect current and past-due receivables. Review the A/R aging each day and prioritize large exposures, broken payment promises, delinquent accounts, and invoices approaching due dates. Contact customers by telephone and email, determine the specific reason for nonpayment, and obtain firm payment dates and amounts. Follow up immediately on missed commitments and escalate unresolved or deteriorating accounts to management. Maintain complete collection notes, including contacts, commitments, disputed amounts, supporting documentation, next actions, and follow-up dates. Recommend credit holds, revised payment terms, payment plans, or further collection action when appropriate, subject to management approval. Deductions, Disputes, and Reconciliation Research and resolve short payments, deductions, chargebacks, pricing discrepancies, missing invoices, credits, unapplied cash, and other account differences. Submit deduction disputes and supporting documentation through customer portals within required deadlines; track each claim through final resolution. Reconcile customer accounts and separate legitimate disputes from undisputed amounts that remain payable. Provide invoices, statements, proof of delivery, credit documentation, and other support requested by customers. Prepare credit memo requests with complete documentation and route them for the required approval before processing. Credit and Internal Coordination Review customer credit status and release or hold daily orders within established credit limits, payment terms, and approval authority. Obtain and evaluate business and bank credit references for new and existing customers; document findings and escalate exceptions. Coordinate with Sales, Logistics, Customer Service, and Accounting to resolve issues preventing payment without transferring ownership of the collection effort. Assist with cash application and month-end A/R reconciliation, as needed. Prepare weekly collection reports covering past-due balances, payment commitments, broken promises, disputes, credit holds, and recommended actions. Experience, Qualifications, Skills At least 3 years of hands-on B2B accounts receivable and commercial collections experience; 5 or more years preferred. Demonstrated success managing a customer portfolio and collecting material past-due balances. Strong telephone collection, negotiation, account-reconciliation, and problem-solving skills. Experience researching deductions, chargebacks, short payments, credits, and unapplied cash. Strong written and verbal communication skills, with the ability to be firm, professional, and customer-focused. Proficiency in Microsoft Excel, including filters, lookups, and pivot tables. Strong organizational skills, careful documentation habits, and consistent follow-through. NetSuite or comparable ERP experience preferred. Preferred experience in food distribution, wholesale distribution, importing, manufacturing, or another high-volume B2B environment. Preferred experience with national or multi-location customers, customer portals, and deduction or chargeback management. Exposure to customer credit analysis, credit limits, and order-release decisions preferred. Performance Expectations Success in this position will be evaluated based on: Reduction in total past-due A/R and balances in the 31-60, 61-90, and over-90-day aging categories. Timely collection of promised payments and immediate follow-up on broken commitments. Speed and accuracy in resolving deductions, disputes, and account discrepancies. Quality and completeness of collection notes, next-action dates, and weekly reporting. Early identification and escalation of credit risk. Accuracy in credit reviews, order-release decisions, account reconciliation, and supporting documentation. The ideal candidate does more than send statements. They determine why payment has not been received, establish a specific action plan, secure a commitment, and follow through until the balance is resolved.

Job Type:

Full-time Pay:

$70,000.00 - $90,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Application Question(s): Are you legally authorized to work in the United States? In your current or most recent A/R role, were you personally responsible for actively contacting past-due commercial customers and obtaining specific payment commitments, rather than primarily sending invoices or statements? Have you personally followed up with customers who failed to make a promised payment and continued the collection effort through payment, resolution, or escalation? Have you personally investigated and resolved deductions, short payments, chargebacks, or disputed invoices while continuing to collect any undisputed amounts owed? Have you personally reconciled customer accounts involving multiple open invoices, payments, credits, deductions, or unapplied cash to determine the actual amount due?

Work Location:

In person