About Main Street Business Services Main Street Business Services helps business owners manage ongoing entity, compliance, registered agent, privacy, and business support needs. We currently work with 10,000+ small business owners and entrepreneurs across the US, providing them with critical compliance and privacy solutions that are integral to the ongoing success and protection of their businesses. We are a collaborative team that values accountability, accuracy, communication, and a willingness to step in and help wherever needed. Job Overview We are seeking a dynamic and detail-oriented Accounts Receivable Specialist to join our finance team. In this role, you will be responsible for managing the full cycle of accounts receivable processes, ensuring the timely collection of outstanding balances, and maintaining accurate financial records. Your expertise will help optimize cash flow, support compliance with accounting standards, and enhance client relationships through effective communication and problem-solving. This position offers an exciting opportunity to contribute to a fast-paced organization dedicated to excellence in financial management. Duties Process credit card and ACH payments Review and follow up on past-due accounts Work declined payments and assist clients with updating payment methods Process refunds, credits, adjustments, and billing corrections Review invoices, subscriptions, balances, and payment history for accuracy Conduct account audits across HubSpot, Recurly, and Stripe Handle incoming and outbound client calls, emails, and text communications regarding billing questions, payment needs, and outstanding balances Maintain clear and accurate account notes and documentation Assist with disputes and chargebacks by gathering supporting documentation Identify billing discrepancies, system issues, and recurring account problems Work with internal teams, including Sales, Onboarding, and Client Services, to resolve account issues Follow established billing workflows, procedures, and documentation standards Experience At least 2+ years of experience in a similar accounting/billing role 2+ years of experience in client service-focused roles within a professional services environment (retail experience excluded) Strong attention to detail Excellent organization and follow-through Strong written and verbal communication skills Comfortable handling a consistent volume of incoming and outbound client calls and discussing payments, balances, and account concerns professionally Ability to manage multiple priorities and deadlines Strong problem-solving skills Ability to work independently and as part of a team Comfortable learning and using multiple software systems Experience with HubSpot, Recurly, Stripe, or similar systems is a plus What Success Looks Like Success in this role means maintaining accurate accounts, consistently completing and documenting follow-ups, thoroughly resolving billing issues, and providing clients with clear, professional communication. The Account Receivable/Billing Specialist plays an important role in both the client experience and the company's financial health. This position requires someone who takes ownership, pays attention to the details, and follows issues through to resolution. Join us if you're eager to leverage your accounting and client service expertise in a vibrant environment that values accuracy, efficiency, and proactive client engagement!

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid sick time Paid time off Vision insurance Application Question(s): Please describe your experience working in a similar accounting/billing role. Highlight any specific areas of expertise where applicable. Please share an example of a time when you were successful in de-escalating a challenging situation with a frustrated client/customer. What skills, in particular, did you leverage to resolve this situation professionally with efficiency?

Work Location:

In person