Ensure due diligence is followed in actively collecting the University's receivables. Ensure that all un-reconciled differences and adjustments are resolved promptly and accurately and in compliance with University and State guidelines and regulations. To provide exceptional customer service to students, parents, faculty, staff and others in a timely, accurate and professional manner by responding to inquiries related to students' accounts.

Job Duties:

Review and process student accounts with credit balances for refunding. Tasks include posting refunds, creating and balancing batches for AP processing. This process includes processing Parent Plus refunds to ensure the appropriate person is refunded. Submit refund and cash advance requests with appropriate documentation to supervisor for approval daily. No more than 1 refund calculation error or late submission to supervisor per semester. Process miscellaneous student account charges, adjustments and Spartan card authorizations daily as received. Authorize and activate funds on student ID cards by calculating eligibility of aid funds in excess of charges. Performs comprehensive customer service functions relating to student account inquiries in person, via the telephone, and through electronic and other correspondence by in-depth verbal and administrative probing in a prompt, courteous and professional manner. Aids at New Student Orientation, Registration, Service window, and at other university activities. Returns or appropriately forwards calls and emails within 24 business hours of receipt (48 hours during peak periods) with a response, solution or next steps via phone or email as appropriate. Special activities may require weekend participation and/or extended working hours or reporting times outside of regular 8:00 a.m. to 5:00 p.m. Minimum Qualifications Ability to maintain consistent daily telephone coverage and communication by answering incoming, checking and responding to voicemail, and completing required calls to ensure timely and accurate accounts receivable follow-up Ability to maintain reliable attendance and punctuality in accordance with university policies and established work schedules Demonstrated experience providing professional and courteous customer service in a fast-paced environment.

Salary:

$37,936.08

Special Instructions:

You will be provided with confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position. Candidates may show interest by submitting via online, the following: 1. A letter of interest (via cover letter). 2. A current resume (via resume). 3. Completed Application via Workday 4. Transcripts of highest degree conferred (unofficial transcripts accepted, however, official transcripts are required of finalist) (via transcripts). 5. Names and contact information for three job references (include with resume). Application and/or résumé for this position must be submitted electronically by 11:59 p.m. on the closing date through the Workday Human Capital Management System (HCM). Mailed, emailed, faxed, or hand delivered applications and/or résumés will not be accepted. Applicants who possess an Interagency Placement Screening Form (Yellow Form) or a Preferential Hiring Form (Blue Form) as issued under the Department of Human Resources Management (DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees Only), must attach these forms when submitting their state application and/or résumé. The decision to interview an applicant is based solely on the information received for this position from either the electronic application and/or résumé. RMS provides a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your RMS account to check the status of your application for this position. Norfolk State University conducts background checks on all candidates identified as a finalist for employment consideration. The type of background check(s) performed are dependent upon the type of position for which you have been identified as a finalist and may include criminal history, including sexual offender registry checks, reference checks, degree validation, DMV (driving) records, license verification, and credit report reviews. The results of background checks are made available to University employing officials. As a finalist, you will be required to sign an Authorization to Release form. Norfolk State University utilizes Form I-9 and E-verify in the verification of eligibility for employment. Applicants must be authorized to work in the U.S. without employer sponsorship.

Contact Information:

Name:

Office of Human Resources Phone:

757-823-8160

Email:

NO EMAILED DOCUMENTS ACCEPTED

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to

DARS/DBVI

to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer Contact Pathways