Are you looking for a customer service position that provides fully paid training? Do you have a passion for providing exceptional customer service? Do you have a way of making the complex easier for others to understand? Or are you willing to learn how? In this no sales customer service role, you could find the career boost you're looking for! What you'll be doing... As an eligibility clerk for our Accounting & Eligibility team, you will be responsible for: Review retiree applications, determine eligibility, and establish new retiree accounts in accordance with applicable Trust requirements and eligibility provisions Maintain retiree accounts by processing monthly updates, adjustments, balances, terminations, refunds, and other account changes Maintain accurate retiree data and prepare spreadsheets and reports Identify and resolve account discrepancies Who you are... Organized. Ability to juggle and prioritize workloads, have strong analytical skills Communicator. Excellent interpersonal and communication skills Detailed. Strong attention to detail with excellent problem solving skills Technically Savvy. Basic proficiency in Excel and Word Who we are... Northwest Administrators, Inc. is an industry leader in third-party administration of employee benefits. We administer one of the largest multi-employer pension plans in the country, along with numerous large health and welfare plans. As part of our team, you will benefit from many training and development opportunities and can expect a better-than-market benefits package. . If hired, you can expect... Union scale wages, raises every 6 months, starting at $21.38/hr up to $29.32/hr Medical, Dental, Vision & Rx benefits Employer provided/fully funded Defined Benefit Pension Up to 8.6 days of Paid Leave and 10 Holidays Strong team environment with good work-life balance Equal Employment Opportunity NWA is proud to be an Equal Employment Opportunity employer. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, physical or mental disability, marital status, amnesty, veteran status, citizenship, family medical history or genetic information or any other characteristic protected by local, state, or federal laws. NWA prohibits any discrimination or harassment based on any of these characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact Human Resources at HR@nwadmin.com to request accommodation. Northwest Administrators Inc. | Privacy Policy (nwadmin.com)