What to Expect The Express Claims Supervisor plays a critical leadership role in driving team performance and operational excellence within Tesla Insurance. Primary responsibilities include managing and developing a team of high-performing claims adjusters, while driving service excellence, operational efficiency, and continuous improvement—all while maintaining high standards of quality and compliance. In doing so, you will directly support Tesla's mission: accelerating the growth of Tesla Insurance and helping more customers get behind the wheel of a Tesla vehicle. What You'll Do Continuously develop talent by creating opportunities for direct reports to grow and acquire new skills. Proactively assist in selecting top talent, deliver ongoing coaching, and recognize employees to reinforce behaviors that ensure service excellence Promote claims customer service excellence by building empathy and passion for a customer experience that meets or exceeds expectations Analyze problematic trends, take corrective steps to prevent recurrence, and escalate issues when necessary Promote a culture focused on identifying process efficiencies to continuously improve work completion and overall team performance Support and guide team members in handling claims effectively, both individually and collaboratively in a team atmosphere What You'll Bring Minimum 1 year of prior auto claims supervisor experience or 1 year of experience as a Senior Claims adjuster at Tesla Strong passion for customer advocacy and team development Strong supervisory, organizational, and interpersonal skills Demonstrated experience with handling property damage claims Ability to complete work effectively both individually and in a team atmosphere Strong analytical skills with the ability to identify trends and implement sustainable solutions Onsite presence required every day Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Medical plans > plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D Short-term and long-term disability insurance (90 day waiting period) Employee Assistance Program Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.