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JOB SUMMARY

Leverages banking, fraud, investigative, and financial crimes expertise to oversee and manage the Bank's Fraud Investigations Unit under the direction of the Director of Corporate Fraud. Responsible for the management of internal and external fraud investigations, fraud recovery efforts, investigative quality assurance, intelligence gathering and sharing, case management governance, investigative reporting, and fraud awareness initiatives. Serves as the Fraud Investigations Unit's primary point of contact for investigative matters involving business lines, financial institution partners, BSA/AML, Compliance, Human Resources, Legal, and other stakeholders. Provides guidance and support regarding fraud investigations, suspicious activity, recovery efforts, fraud trends, and emerging threats identified through investigative activities. Identifies investigative trends, recurring fraud schemes, recovery opportunities, control weaknesses, and operational gaps identified through investigations and recommends enhancements to strengthen fraud mitigation efforts. Supports fraud-related projects, technology initiatives, case management enhancements, and process improvement efforts by providing investigative subject matter expertise. Responsible for maintaining effective case management standards, developing meaningful investigative reporting and metrics, and ensuring investigations are conducted in accordance with Bank policy, regulatory requirements, and industry best practices. Requires the ability to operate effectively in a fast-paced, high-volume, real-time environment, manage multiple priorities simultaneously, make complex risk-based decisions with limited information, and perform effectively under pressure while maintaining sound judgment, professionalism, and attention to detail.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Oversees and manages the daily activities of the Fraud Investigations Unit.
• Ensures internal and external fraud investigations are conducted timely, thoroughly, consistently, and in accordance with applicable laws, regulations, policies, and procedures.
• Oversees investigations involving account takeover, check fraud, ACH fraud, wire fraud, elder financial exploitation, money mule activity, identity theft, cyber-enabled fraud, new account fraud, loan fraud, employee misconduct, and other financial crimes.
• Reviews investigative findings, case summaries, disposition decisions, recovery efforts, and investigative reports for completeness, accuracy, and quality.
• Conducts periodic reviews of investigative work to ensure compliance with departmental standards and established procedures.
• Oversees internal fraud and employee misconduct investigations in partnership with Human Resources, Legal, Information Security, and other stakeholders as appropriate.
• Oversees fraud recovery efforts and develops strategies intended to maximize recoveries and minimize fraud-related losses.
• Coordinates recovery activities involving financial institutions, payment networks, vendors, customers, business partners, and internal stakeholders.
• Maintains working knowledge of hold harmless agreements, breach of warranty claims, indemnification processes, adjustments, recovery letters, and other fraud recovery practices.
• Collects, analyzes, and disseminates intelligence related to organized fraud groups, money mule activity, account takeover schemes, elder financial exploitation, check fraud, wire fraud, cyber-enabled fraud, and emerging fraud threats.
• Develops and distributes fraud intelligence bulletins, fraud alerts, security communications, and awareness materials as appropriate.
• Oversees investigative case management standards, documentation requirements, workflow practices, reporting standards, and record retention requirements.
• Identifies opportunities to improve investigative workflows, case management processes, recovery efforts, reporting capabilities, automation, and operational efficiency.
• Oversees the Fraud Investigations Quality Assurance Program and ensures identified issues are addressed appropriately.
• Reviews Suspicious Referral Forms (SRFs) and ensures appropriate escalation of suspicious activity for SAR consideration.
• Maintains familiarity with FinCEN SAR requirements, regulatory expectations, and fraud-related industry guidance.
• Reviews significant fraud incidents and investigative outcomes to identify trends, vulnerabilities, recurring fraud schemes, and opportunities for process improvements.
• Performs root cause analysis associated with recurring fraud losses, significant fraud incidents, and operational control weaknesses identified through investigations.
• Develops and maintains investigative metrics, fraud loss reporting, recovery reporting, trend analysis, dashboards, Key Performance Indicators (KPIs), and Key Risk Indicators (KRIs).
• Participates in the evaluation, testing, implementation, enhancement, and optimization of fraud investigation technologies and case management solutions.
• Provides investigative subject matter expertise for fraud-related projects, fraud mitigation initiatives, customer authentication initiatives, payment initiatives, and case management enhancements.
• Partners with Fraud Operations, Fraud Risk Governance, BSA/AML, Compliance, Operational Risk Management, Information Security, and business lines to identify and address fraud-related risks and control gaps.
• Provides investigative insight and recommendations regarding fraud trends, recurring loss events, emerging fraud schemes, operational control weaknesses, and opportunities for fraud control enhancements identified through investigative activities.
• Establishes and monitors unit performance metrics, service level expectations, productivity standards, quality objectives, and workload management practices.
• Manages investigator workloads and resources to ensure timely completion of investigations, recoveries, quality reviews, and reporting requirements.
• Develops and delivers fraud awareness training and educational materials for business lines and Bank personnel.
• Provides support and guidance to business lines concerning fraud incidents, suspicious activity, fraud trends, emerging threats, and recovery opportunities.
• Assists the Director of Corporate Fraud with management reporting, significant fraud incident reporting, special projects, and strategic initiatives.
• Performs other related duties at the direction of the Director of Corporate Fraud.
• Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).
• Adheres to Bank policies and procedures and completes required training.
• Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

• Supervises function, projects or services and/or one or more employees, as applicable.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance coaching; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS