Escalations Specialist Choice Home Warranty - 1.0 Sunrise, FL Job Details Full-time From $21.15 an hour 12 hours ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Opportunities for advancement Life insurance Qualifications Appeals Customer communication Teamwork Interpersonal skills Organizational skills Full Job Description Resolution / Escalations Specialist Choice Home Warranty - In Office | Full-Time | Starting at $21.15/hr + Bonus/Fast-track to $23/hr within 6 months based on performance + annual bonus growth through Year 3 If you're someone who excels under pressure, communicates with confidence, and knows how to turn difficult conversations into productive outcomes, this role may be the right fit for you. Choice Home Warranty is looking for a Escalations Specialist to join our team and support customers during some of the most important moments in their home ownership journey. This position handles our most complex and sensitive customer interactions, so we're seeking individuals who can think critically, stay composed, and approach every case with professionalism and fairness. If you're committed to problem-solving and motivated by meaningful work, we'd love to meet you. What You'll Do Take ownership of escalated cases, including appeals and denied claims, and conduct thorough reviews to determine the best possible outcome. Communicate decisions clearly and respectfully while educating customers on coverage, policy expectations, and next steps. De-escalate challenging situations by listening actively, demonstrating empathy, and guiding conversations toward resolution. Collaborate with internal teams to ensure cases move forward efficiently and accurately. Maintain detailed documentation, manage deadlines, and uphold high accuracy standards. Represent the company with professionalism, composure, and a solutions-oriented mindset on every interaction. What You'll Bring Experience in escalations, customer resolutions, dispute management, collections, customer retention, or a similar high-touch environment. Strong verbal and written communication skills with the ability to simplify complex information. Confidence in navigating emotionally charged conversations while maintaining control and professionalism. Solid problem-solving abilities and the capacity to think independently. Strong organizational skills and the ability to manage multiple priorities. Claims or insurance experience is a plus, but not required. Proficiency with Microsoft Office and comfort learning new systems. Training & Growth Opportunity After completing initial onboarding, employees continue with structured, on-the-job training for up to 6 months , designed to build confidence and mastery in a live environment. Training may be completed in less than 6 months based on performance and readiness Employees who successfully complete training and are promoted will move to $23/hour + bonus Compensation continues to increase annually through the third year , along with expanded responsibilities and advancement opportunities Why You'll Love Working Here Competitive hourly rate plus a monthly bonus program. Medical, dental, and vision coverage, plus life insurance and 401(k). Paid time off and holidays. A collaborative environment where your contribution truly matters. Opportunities for growth in a rapidly expanding company. Recognition and rewards for performance and professional development. Who We Are Choice Home Warranty, founded in 2008, is now the second-largest home warranty provider in the United States. Our success is built on our commitment to service, integrity, and innovation. We're looking for individuals who share that commitment and want to grow with a company that values high performance and strong character.

Details Job Type:

Full-time Location:

In-person Pay:

Starting at $21.15/hr + monthly bonus

Schedule:

Monday-Friday, with overtime or weekends as needed Benefits 401(k) Dental insurance Health insurance Paid time off Vision insurance

Job Type:

Full-time Pay:

From $21.15 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): Handled escalated calls

Work Location:

In person