Purpose:

this position exists to process warranty claims and to maintain warranty records to promote timely, accurate and cost efficient processing of warranty claims.

Essential Functions:

Research, review, code and process all types of warranty claims assuring that all required documentation and information has been received; approves or denies claims. Research and resolve pending issues on claims. Makes vendor chargeback decisions during claim processing. Communicates with dealers regarding claims issues.

Additional Functions:

Convert claims from Canadian dollars to US currency using current exchange rate. Assists in training dealers on policies, processes and website usage. Runs bi-weekly batch process & checks ready-to-pay claims for duplicates, verifies claim amounts, proper pay-to dealers; and pulls ready-to-pay and denied claims. Experience /

Knowledge:

Customer facing experience is desired. Prior call center experience is helpful. Requires knowledge of Jayco products, processes. Willingness to learn, grow and adapt to an ever-changing product environment. Must be proficient in Microsoft Office software. Necessary Skills /

Abilities:

Ability to communicate with dealers in a professional manner to gather facts and resolve disputes. Ability to respond to inquiries on a wide variety of issues using SOPs in a high volume environment. Detail orientation with demonstrated organizational skills is required. Demonstrates desire and ability to assess problem situations and respond appropriately. Possess a strong work ethic, including arriving on time & working scheduled shifts.

Work Requirements:

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