Claims Examiner Firstsource United States, Kentucky, Louisville 1661 Lyndon Farm Court (Show on map) Sep 16, 2026 About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our 'rightshore' delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and

FTSE 100

companies

Job Title:

Claims Examiner Job Type:

Full Time Grade:

H1

Function/Department:

Health Plan and Healthcare Services Reporting to: Team Leader -

Operations Pay Range:

Role Description:

We are seeking a highly-motivated and success-driven Insurance Claims Representative who combines exceptional analytical and problem-solving skills, with the ability to positively adapt to change in a dynamic fast-paced environment. It is also vital that you display exceptional verbal and written communication, negotiation and active-listening skills, as well as the ability to work effectively in an environment with fluctuating workloads. Roles & Responsibilities Review insurance claims to assess their validity, completeness, and adherence to policy terms and conditions.

Collect, organize, and analyze relevant documentation, such as medical records, accident reports, and policy information.

Ensure that claims processing aligns with the company's insurance policies and relevant regulatory requirements.

Conduct investigations when necessary, which may include speaking with claimants, witnesses, and collaborating with field experts.

Analyze policy coverage to determine the extent of liability and benefits payable to claimants.

Evaluate the extent of loss or damage and determine the appropriate settlement amount.

Communicate with claimants, policyholders, and other stakeholders to explain the claims process, request additional information, and provide status updates.

Make recommendations for claims approval, denial, or negotiation of settlements, and ensure timely processing.

Maintain accurate and organized claim files and records.

Stay updated on industry regulations and maintain compliance with legal requirements.

Provide excellent customer service, addressing inquiries and concerns from claimants and policyholders.

Strive for high efficiency and accuracy in claims processing, minimizing errors and delays.

Stay informed about industry trends, insurance products, and evolving claims management best practices.

Generate and submit regular reports on claims processing status and trends Preferred Educational Qualifications High School diploma or GED Preferred Work Experience Minimum 6months-1year of medical/dental claims processing experience Competencies & Skills Knowledge in the following a plus:

medical terminology

ICD-9/ICS-10, CPT, and HCPCS coding

HIPAA regulations

PC applications and systems

Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents

Basic mathematical skills

Intermediate typing skills

Multiple computer application usage experience

Strong analytical and problem-solving skills.

Excellent communication and interpersonal skills.

Proficient in using claims processing software and related tools.

Detail-oriented with a commitment to accuracy.

Knowledge of insurance policies, regulations, and best practices