The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Learn more about Louisiana Department of Health Lead with purpose and make a meaningful impact on the delivery of Medicaid services! As a Medicaid Analyst Supervisor, you'll lead a team of professionals, oversee daily operations, and ensure quality, timely, and compliant assistance to Medicaid applicants and recipients. This key leadership role combines staff development, case oversight, investigations, and process improvement while helping ensure compliance with state and federal requirements. If you're a strong leader who enjoys solving problems, supporting your team, and making a difference in the lives of Louisiana residents, we encourage you to apply! An ideal candidate should possess the following competencies:

Building and Supporting Teams :

The ability to combine one's actions and efforts with others to work toward achieving a common goal.

Communicating Effectively :

The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.

Demonstrating Accountability :

The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.

Driving Results :

The ability to set and pursue goals, maintain focus amid competing demands, and deliver results.

Following Policies and Procedures :

The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies. Adapting to

Change :

The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.

Building Trust :

The ability to create a safe and supportive environment where others feel comfortable speaking up, sharing ideas, and acknowledging mistakes. Six years of social services experience; OR Six years of full-time experience in any field plus three years of social services experience; OR A bachelor's degree plus three years of social services experience; OR An advanced degree plus two years of social services experience.

EXPERIENCE SUBSTITUTION

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be found here .

Job Duties:

Supervises and provides guidance to Medicaid Analysts to ensure accurate, timely, and high-quality processing of applications, renewals, and beneficiary assistance. Monitors unit workflow, case distribution, productivity, and quality to ensure established state, regional, and national goals are met. Ensures staff compliance with Medicaid policies, procedures, regulations, and CMS requirements related to eligibility processing and case reviews. Conducts mandatory case reviews, investigates discrepancies and complaints, and takes corrective action to address errors and improve program compliance. Interviews applicants, recipients, and complainants regarding fair hearing rights, case concerns, and potential adjustments. Conducts staff evaluations and oversees employee onboarding, off boarding, leave management, and staffing needs to maintain adequate coverage for beneficiaries. Prepares required statistical reports and responds to Privacy Act and Freedom of Information Act requests while identifying and reporting potential fraud, waste, or abuse.

Position-Specific Details:

Location:

Medical Vendor Administration / Eligibility Field Operations - Region 8 /

Ouachita Parish Appointment Type:

This position will be filled as a Promotional appointment

Cost Center:

3052050409 Position Number(s): 123851

Compensation:

This position is eligible for Premium Pay of up to $2.00/hr for hours worked based on longevity.

How To Apply:

No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. For information on how to check your application status and understand status updates, please click HERE .

Contact Information:

Shambrielle Pooler Shambrielle.

Pooler@la.gov LA Department of Health (LDH) Division of Human Resources PO Box 4818 Baton Rouge, LA 70821 225-342-6477 This organization participates in E-verify, and for more information on E-verify, please contact DHS at 1-888-464-4218. LDH supports Louisiana's commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities. Information on the Louisiana Works, Louisiana Rehabilitation Services is available here . LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.