Summary Responsible for the administration, investigation, coordination, tracking, and closure of supplier and internal quality claims . Coordinates containment, root-cause investigation, corrective action, supplier 8D responses, internal quality alerts, cost recovery, and supporting evidence to prevent recurrence and protect production and customer requirements. Maintains complete supplier/internal claim records, monitors corrective-action effectiveness and repeat concerns, and ensures applicable supplier-related costs are accurately documented and recovered. Major Duties & Responsibilities Serve as the primary Quality Department coordinator for assigned supplier claims, supplier corrective actions, supplier debits/cost recovery, and internal quality claims/alerts . Review identified supplier nonconformities to determine the affected supplier, material or component, part number, defect, quantity, lot/heat/coil, purchase information, traceability, and potential impact to production or customer shipments. Initiate supplier complaints promptly when purchased material, raw material, coating, components, outsourced processes, or other supplier-provided products or services fail applicable requirements. Issue the applicable supplier complaint documentation and communicate required response timing, containment expectations, sorting/rework requirements, and corrective-action requirements to the supplier. Obtain supplier acknowledgement or acceptance of the claim and escalate lack of response according to established supplier-claim requirements. Require and track immediate supplier containment when necessary to protect Hago production and customer shipments. Coordinate identification and segregation of affected incoming material, work in process, finished goods, supplier inventory, and material in transit when applicable. Coordinate internal sorting, supplier sorting, third-party sorting, rework, replacement material, certified shipments, expedited shipments, or other containment activities required due to supplier nonconformance. Ensure suppliers provide required initial responses, containment actions, and completed 8D/corrective-action responses within established timing. Review supplier 8D responses for completeness, root-cause evidence, occurrence cause, non-detection cause, corrective actions, implementation evidence, and recurrence-prevention effectiveness. Reject inadequate or unsupported supplier corrective-action responses and request additional evidence or revised responses when requirements are not satisfied. Track supplier corrective actions, responsible personnel, due dates, implementation status, and effectiveness verification through final closure. Escalate overdue supplier responses, repeat defects, ineffective corrective actions, significant quality risks, or lack of supplier cooperation to Quality Management and Purchasing/Supply Chain. Coordinate with Purchasing, Logistics, Production, Quality, Engineering, Tool & Die, Maintenance, and other applicable departments during supplier investigations. Maintain complete traceability for supplier claims including affected quantities, lot/coil/heat numbers, purchase orders, deliveries, work orders, sorted quantities, rejected quantities, reworked quantities, scrap quantities, and replacement material. Maintain accurate supplier-claim records including complaint reports, supplier correspondence, photographs, inspection results, certification records, sorting data, 8Ds, corrective-action evidence, and closure documentation. Track all costs associated with supplier-caused nonconformities, including: Internal sorting Rework Scrap/material loss Third-party sorting Machine downtime Special setup/tooling Expedited freight Customer sorting or rework Customer debits attributable to the supplier Return freight Replacement material Other documented costs directly associated with the supplier failure Maintain a controlled supplier debit/cost-recovery log including supplier, claim number, part/material, reason, quantity, applicable charges, supporting documentation, invoice/debit status, and final recovery status. Coordinate with Finance and Purchasing to ensure approved supplier charges are invoiced, debited, recovered, and accurately linked to the applicable supplier claim. When Claims 1 identifies a customer debit caused by supplier material or supplier processing , receive the supporting customer evidence and coordinate recovery of the applicable cost from the responsible supplier. Do not close a supplier claim until corrective-action requirements are satisfied and all applicable claim-related costs have been identified and provided for financial recovery. Monitor supplier claim trends including repeat suppliers, repeat defect types, cost impact, corrective-action performance, response timing, and recurrence. Provide supplier claim and performance information to the responsible personnel for supplier evaluations, supplier scorecards, supplier audits, and escalation decisions. Recommend supplier audit, heightened incoming inspection, controlled shipping/certified shipment, additional verification, or escalation when supplier performance indicates increased risk. Internal Claims / Internal Quality Alerts Create and maintain Internal Quality Claims/Alerts for significant internally detected nonconformities requiring formal investigation and corrective action. Determine the affected part number, process, machine/line, department, work order, shift, quantity, timeframe, and traceability associated with the internal concern. Coordinate immediate containment of affected material, including work in process, finished goods, warehouse inventory, production-area material, and other potentially affected product. Ensure suspect or nonconforming material is properly identified, segregated, held, sorted, reworked, scrapped, or dispositioned according to approved procedures. Coordinate cross-functional internal root-cause investigations with the responsible process owners. Facilitate or support 8D, 5-Why, Ishikawa, and evidence-based root-cause analysis for significant or repeat internal concerns. Assign and track internal corrective actions, responsible owners, due dates, implementation evidence, and effectiveness verification. Escalate overdue internal actions, repeat defects, inadequate containment, ineffective corrective actions, or high-risk conditions to Quality Management. Verify internal corrective actions are fully implemented before recommending claim closure. Maintain complete internal-claim documentation including photographs, inspection results, containment/sorting records, scrap/rework quantities, root-cause analysis, corrective actions, effectiveness evidence, and closure information. Track internal claim trends including scrap, rework, sorting, repeat defects, affected processes, recurring failure modes, and cost of poor quality . Communicate supplier and internal claim lessons learned to the responsible PFMEA/Control Plan/Quality Planning Engineer so PFMEAs, Control Plans, Babtec inspections, work instructions, visual standards, reaction plans, and other affected documentation can be evaluated for revision. Support audits, management review, supplier reviews, Quality Management System activities, and continuous-improvement activities by providing supplier/internal claim evidence as requested. Maintain professional communication, confidentiality, accurate records, and objective evidence throughout supplier and internal claim activity. Final financial settlement, major supplier escalation, supplier approval status, product disposition, or other decisions outside assigned authority remain with Quality Management, Purchasing, Finance, or other designated approving personnel. Hago's existing supplier claim terms specifically identify sort/rework, special setup, customer sorting, downtime, expedited freight, scrap, and third-party sorting as costs that may be charged to the responsible supplier. Your historical quality records also show formal Internal Quality Alerts being used to drive internal containment and permanent process-document changes after internally identified defects. Minimum Qualifications & Requirements Education High school diploma or GED required. Associate degree or technical education in Quality, Manufacturing, Business, Supply Chain, Engineering Technology, or a related field preferred. Equivalent automotive quality, supplier quality, claims, or manufacturing experience may be considered in place of formal post-secondary education. Experience Two or more years of automotive manufacturing, Quality, supplier quality, inspection, claims, or related experience preferred. Automotive Tier 1 supplier experience strongly preferred. Experience with supplier complaints, internal nonconformities, containment, sorting, corrective action, or 8D activity preferred. Experience with raw material, purchased components, coating suppliers, outsourced processes, or similar supplier-quality concerns beneficial. Experience tracking claim-related costs, supplier debits, invoices, or cost recovery beneficial.

Personal / Technical

Skills Strong investigative and problem-solving skills. Working knowledge of 8D, 5-Why, Ishikawa, containment, root-cause analysis, corrective action, and effectiveness verification . Ability to distinguish between the cause of occurrence and cause of non-detection . Ability to review supplier corrective actions critically and determine whether objective evidence supports closure. Working understanding of incoming material, production processes, inspection records, material traceability, and supplier documentation. Strong organizational and follow-up skills with the ability to manage multiple claims and due dates. Strong attention to detail and record traceability. Ability to accurately track quantities, sorting/rework time, scrap, freight, downtime, invoices, and claim costs. Ability to professionally challenge inadequate supplier responses or unsupported information. Ability to coordinate cross-functional containment and corrective-action activity. Ability to recognize significant product safety, conformity, customer-shipment, supplier, or financial risk and escalate immediately. Ability to remain objective when assigning internal corrective actions and reviewing effectiveness. Language Skills Ability to read and understand supplier certifications, inspection results, quality reports, engineering drawings, specifications, purchase-related information, corrective-action reports, and customer/supplier requirements. Ability to prepare clear and professional supplier complaints, internal quality alerts, corrective-action communications, debit documentation, and claim summaries. Ability to communicate effectively with suppliers, Production, Purchasing, Logistics, Finance, Tool & Die, Maintenance, Engineering, management, and Quality personnel. Ability to communicate technical findings and financial claim information clearly and professionally.

Computer / Software

Proficient with Microsoft Excel, Word, Outlook, Teams, SharePoint, and PowerPoint . Working knowledge of Babtec/CAQ or comparable Quality Management software. Working knowledge of SAP or comparable ERP systems for supplier, material, inventory, purchasing, production, and traceability information. Ability to maintain electronic supplier-claim trackers, internal-claim logs, debit/cost-recovery records, corrective-action documentation, and supporting evidence. Ability to review and organize certificates, inspection reports, photographs, spreadsheets, invoices, sorting records, freight documentation, and other electronic evidence. Ability to use applicable supplier portals or communication systems as required. Ability to learn additional Purchasing, supplier-quality, claims, financial, or company systems as required. Training Requirements Not all training must be complete at the time of hire. The employee must demonstrate competency before independently issuing or closing significant supplier/internal claims or coordinating supplier debit activity.

Required or applicable training includes:

Supplier Claims Process Internal Quality Claim / Internal Quality Alert Process Supplier Debit and Cost-Recovery Process 8D Problem Solving 5-Why / Ishikawa / Root-Cause Analysis Containment and Sorting Requirements Nonconforming Product Control Supplier Corrective Action Supplier Quality Requirements Traceability and Material Identification Automotive Core Tools awareness PFMEA and Control Plan awareness

IATF 16949

awareness Customer-Specific Requirements as applicable SAP Babtec/CAQ Cost-of-Poor-Quality tracking Document and Record Control Product Safety / Conformity awareness Applicable Claims SOPs, Work Instructions, Forms, and response-timing requirements Competency must include the ability to independently create a supplier complaint or internal claim, establish containment, determine affected traceability, coordinate investigation activities, evaluate an 8D, track corrective actions, calculate and document applicable claim costs, prepare supplier debit evidence, and maintain complete claim records.