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E
Enlyte
Workers Comp Manager and Account Manager
Career Insights for Claims Supervisor
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Based on New Jersey data
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What they do
A Claims Supervisor is responsible for a team of claims examiners and associated staff. Oversees team success and ensures that claims practices and procedures comply with contracts, regulations, and guidelines.
$110,838 / year median in New Jersey
+3% projected growth
Job Description
Company Overview At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference. Job Description Operate as the lead point of contact for any and all matters specific to clients. Equitable and accurate claims processing and settlement value in a manner consistent with client expectations and which contributes to the profitability of the company. Must be located in New Jersey or contiguous to New Jersey as attendance at client and company meetings in New Jersey is required. Effectively supervise, lead, motivate, and provide direction to a workers' compensation unit adjusters and support staff. Accept, review, provide initial handling recommendations and distribute new claims as they come into the unit. Provide guidance to staff on coverage and damage analysis, especially on severe and complex claims. Provide oversight of all staff claims handling activities, including pursuit of subrogation, third party recoveries and application of credits and offsets. Conduct and oversee all internal claim reviews and audits to ensure effective claims handling by adjusters. Oversee ongoing training, development, and supervision of claims unit to ensure clearly defined responsibilities and standard performance. Attend court-related conferences, depositions, mediations, arbitrations, and other meetings as needed. Review time tracking and approve time off requests to ensure adequate staffing at all times. Evaluate staff performance on an ongoing basis; responsible for performance reviews, goal setting and progressive discipline procedures to ensure a non-discriminatory and consistent work force. Attend external client meetings to present claims for settlement authority and conduct claim and program reviews. Manage clients in the areas of claims administration and litigation through benchmarking, loss analysis and general performance measurement reports to ensure adherence to Best Practices, as well as company client specific claim program goals, directives, initiatives, policies and procedures. Take primary responsibility in drafting company responses to Proposals, RFQs/RFPs and/Contracts. Annually evaluate client contracts for cost savings and potential increases. Provide all client related documents to appropriate staff and departments, including: client contact lists, coverage documents, risk management plans, client meeting schedule, defense panel list and authorized billing rates, excess reporting requirements, account protocols, changes to protocols and any other pertinent information needed to manage account. Identify and take corrective actions for client concerns working with appropriate Claim Managers/Supervisors and other internal staff. Conduct or participate in client training and education externally as Maintain a thorough knowledge and understanding of laws and maintain current knowledge on revisions or changes in the law; applies to policies and procedures appropriately. Travel on behalf of client, where needed. Attend state and national insurance and risk management conferences when requested or required by Upper. Management. Perform other duties as required Qualifications Associate's or Bachelor's degree, or equivalent experience 10 years insurance/TPA claims experience 5 years managerial experience 6+ years minimum Property & Casualty insurance experience preferred Ability to work independently Exceptional technical abilities