Maintain accurate personnel records to include mentoring to ensure the ongoing development and performance of commercial claims supervisors and their teams.
Develop and engage the supervisor and claims staff through coaching, monitoring performance and maximizing the effectiveness of operations, creating an environment of accountability, continual improvement, superior customer service and professional development.
Provide strategic leadership to the Commercial Claims Unit. Develop workflows for Commercial Claims Unit and assist in the development of training sessions for staff regarding complex claim matters, emerging issues, and new policy forms.
Guide staff with coverage determinations when needed. Provide oversight into managing claims and litigation in multiple jurisdictions.
Conduct file reviews and provide consistent performance feedback to direct report to address areas needing additional training or knowledge enhancement.
Demonstrate exceptional critical thinking and problems solving skills as well as excellent communication skills. Consistently provide both positive and difficult feedback.
Demonstrate the ability to work independently to achieve results with limited supervision. Exhibit the ability to maintain a high level of productivity, confidentiality and customer service.
Manage and coordinate external vendors.
Participation in quarterly meetings with the General Claims management team to present the commercial teams' results.
Establish team meetings, supervisor meetings and roundtable discussions monthly to ensure regular engagement with staff as well as maximizing operational effectiveness, efficient use of resources, and adherence to best practices.
Investigate and respond to Commercial DOBI complaints.

Required Qualifications:

Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements

2 years Commercial supervisory experience required
A related college degree is required
Technical aptitude, strong commercial policy knowledge
Strong multi-tasking, problem-solving and decision-making skills
Excellent verbal and written communication and interpersonal skills

Note:

A base salary plus bonus is offered for this position

Pay:

$125,000.00 - $145,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Experience:

Commercial Claims Insurance:

5 years (Preferred)

Work Location:

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