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EI
ETS, Inc
Manager of Commercial Insurance Claims
Career Insights for Claims Supervisor
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Based on New Jersey data
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What they do
A Claims Supervisor is responsible for a team of claims examiners and associated staff. Oversees team success and ensures that claims practices and procedures comply with contracts, regulations, and guidelines.
$110,838 / year median in New Jersey
+3% projected growth
Job Description
My client, a well known insurance carrier, is searching for a Manager for their Commercial Claims Division, to lead/mentor Claim Supervisors and their staff, monitoring compliance with procedures and regulations, and ensuring superior customer service. This position is onsite in the Ewing, NJ area and offers a one-day WFH per week schedule. This position offer substantial growth opportunities as well. Essential Duties and Responsibilities
- Maintain accurate personnel records to include mentoring to ensure the ongoing development and performance of commercial claims supervisors and their teams.
- Develop and engage the supervisor and claims staff through coaching, monitoring performance and maximizing the effectiveness of operations, creating an environment of accountability, continual improvement, superior customer service and professional development.
- Provide strategic leadership to the Commercial Claims Unit. Develop workflows for Commercial Claims Unit and assist in the development of training sessions for staff regarding complex claim matters, emerging issues, and new policy forms.
- Guide staff with coverage determinations when needed. Provide oversight into managing claims and litigation in multiple jurisdictions.
- Conduct file reviews and provide consistent performance feedback to direct report to address areas needing additional training or knowledge enhancement.
- Demonstrate exceptional critical thinking and problems solving skills as well as excellent communication skills. Consistently provide both positive and difficult feedback.
- Demonstrate the ability to work independently to achieve results with limited supervision. Exhibit the ability to maintain a high level of productivity, confidentiality and customer service.
- Manage and coordinate external vendors.
- Participation in quarterly meetings with the General Claims management team to present the commercial teams' results.
- Establish team meetings, supervisor meetings and roundtable discussions monthly to ensure regular engagement with staff as well as maximizing operational effectiveness, efficient use of resources, and adherence to best practices.
- Investigate and respond to Commercial DOBI complaints.
Required Qualifications:
Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements- 2 years Commercial supervisory experience required
- A related college degree is required
- Technical aptitude, strong commercial policy knowledge
- Strong multi-tasking, problem-solving and decision-making skills
- Excellent verbal and written communication and interpersonal skills