(High-Volume Call Center)

Job Description Job Title:

Sales & Customer Service Claims Specialist -

High-Volume Call Center Job Summary:

We are seeking a dependable and customer-focused Customer Service Representative to join our high-volume call center team. In this role, you will manage a large number of inbound and outbound calls while delivering exceptional customer service. The ideal candidate is an excellent communicator, can multitask in a fast-paced environment, and is committed to resolving customer concerns efficiently and professionally.

Key Responsibilities:

Handle high-volume inbound and outbound customer calls regarding claims, account inquiries, and service needs. Assist customers with claim submissions, updates, eligibility questions, and resolution of concerns. Provide knowledgeable and courteous customer service while identifying opportunities to recommend appropriate products and services. Meet or exceed sales, customer satisfaction, quality, and productivity goals. Document all customer interactions, claim information, and resolutions accurately in the company's CRM system. Follow up with customers to ensure claims and service requests are handled efficiently and satisfactorily. De-escalate customer concerns and resolve issues while maintaining professionalism and compliance with company policies. Collaborate with internal departments to ensure claims and customer requests are resolved in a timely manner.

Qualifications:

High school diploma or GED required; associate's degree preferred. 1-2 years of customer service or call center experience preferred. Skills Multilingual abilities are highly valued to serve diverse customer bases effectively Strong sales skills with the ability to upsell or cross-sell products naturally during conversations Proficiency in Microsoft Office programs such as Word, Excel, and Outlook for documentation and communication purposes Excellent command of English; bilingual skills further enhance client interactions Proven experience in customer support or call center environments demonstrating effective phone communication Exceptional organizational skills to manage multiple tasks efficiently in a busy setting Technical proficiency with computer systems, data entry tools, and CRM software Outstanding written communication skills for email correspondence and documentation Ability to handle high call volumes while maintaining patience and professionalism Strong problem-solving skills to address customer concerns promptly and effectively Experience with outbound calling campaigns or cash handling is a plus Join us as a Call Center Representative where your enthusiasm fuels exceptional service! Bring your communication talents, technical savvy, and client-focused mindset to make a real difference every day. We're dedicated to supporting your growth while delivering outstanding experiences for our customers.

Pay:

$24.00 - $26.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person