Position Summary The Warranty Claims Administrator manages the full lifecycle of warranty claims — from preparation and submission through reconciliation and payment — ensuring accuracy, compliance with factory/distributor requirements, and timely reimbursement. This role works closely with the parts, service, and rental teams to keep warranty repairs on schedule and properly documented. Key Responsibilities Claims Processing Prepare, record, and submit warranty claims to the applicable factory or distributor in a timely manner Verify that each claim meets manufacturer or distributor eligibility criteria before submission Compile complete and accurate supporting documentation, including labor times, parts, and repair details Reconciliation & Follow-Up Reconcile warranty receivables against payments received, per the appropriate accounting schedule Post credits and adjustments accurately in the dealership management system Track outstanding claims and follow up proactively on unpaid or delayed reimbursements Investigate and resubmit rejected claims promptly, or secure proper authorization to write them off Compliance & Industry Awareness Stay current on factory recalls, technical service bulletins, and changes to warranty policy Ensure all documentation meets audit and compliance standards Cross-Department Support Coordinate with parts and service staff to confirm repair details align with claim requirements Partner with the rental manager to keep warranty-related rental timelines on track Assist with body shop warranty claims as needed Provide general clerical support to the fixed operations manager or controller as directed Qualifications Prior experience with warranty claims processing, dealership accounting, or automotive service administration preferred Strong attention to detail and comfort working with numerical/financial data Familiarity with dealership management systems (DMS) and manufacturer claims portals a plus Strong organizational skills and ability to manage multiple claims/deadlines simultaneously Clear written and verbal communication for coordinating across departments and with factory/distributor reps

Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person