Job Summary The Claims Refund Specialist is responsible for managing and processing patient refunds efficiently and accurately. This role involves collaborating with various departments to ensure timely resolution of refund requests, maintaining detailed records, and supporting financial reconciliation efforts. The ideal candidate will demonstrate strong attention to detail, excellent organizational skills, and the ability to handle sensitive financial information with integrity. Duties Prepare patient refunds received from the BOS team, Payment Posting team, Management, and Front End for approval by the Department Director. Process refunds through Refund Manager to ensure accurate and timely reimbursement. Handle all patient credit card refunds using Phreesia, ensuring proper documentation and compliance. Review patient credit reports received monthly from the Department Manager for investigation and resolution of discrepancies. Maintain and update the refund spreadsheet to support departmental tracking and reporting needs. Collaborate with relevant teams to resolve refund issues promptly and accurately. Assist in audit processes related to refunds and financial reconciliation as needed. Skills Strong attention to detail and accuracy in processing financial transactions. Excellent organizational skills with the ability to manage multiple tasks simultaneously. Proficiency in using refund management software such as Refund Manager and Phreesia. Effective communication skills for coordinating with various departments and management. Ability to analyze credit reports and identify discrepancies or issues requiring resolution. Knowledge of healthcare billing processes and patient account management is preferred. Dependable with a high level of integrity when handling sensitive financial information.

Job Type:

Full-time Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Work Location:

In person