Trajectory Recruiting is partnering with a leading healthcare organization to identify a detail-oriented Refund Specialist to join their corporate revenue cycle team. This is an excellent opportunity for someone with medical billing or healthcare administrative experience who enjoys working in a fast-paced environment focused on accuracy, organization, and exceptional patient service. What You'll Do As a Refund Specialist, you'll be responsible for processing patient refunds, maintaining accurate financial records, and ensuring all refund transactions are completed efficiently and in compliance with company policies.

Key Responsibilities:

Review and prepare patient refunds submitted by internal departments for approval. Process refunds through the Refund Manager system. Complete patient credit card refunds using Phreesia. Investigate and resolve patient credit balances and monthly credit reports. Maintain and update refund tracking spreadsheets. Route refund checks for appropriate executive approvals. Mail approved refund checks, ensuring all required signatures are obtained. Scan and file completed refund documentation. Process credit card terminal payments. Monitor the AR fax server for incoming credit card payments and post payments accurately. Cross-train to assist with insurance refunds and provide departmental coverage as needed. Identify opportunities to improve refund processes and workflows. Maintain a high level of accuracy while managing multiple priorities. What We're Looking For Previous experience in a medical office, healthcare, or revenue cycle environment preferred. Knowledge of medical terminology. Experience with Phreesia is a plus. Strong attention to detail and organizational skills. Ability to handle confidential information with professionalism. Strong multitasking and time management abilities. Excellent communication and problem-solving skills. Why Apply? Competitive hourly pay Stable, full-time opportunity Collaborative healthcare environment Opportunity to expand your knowledge of revenue cycle operations Supportive team with cross-training and professional development opportunities If you're organized, detail-oriented, and looking to grow your healthcare administrative career, we'd love to connect with you!

Pay:

$23.00 - $24.00 per hour

Experience:

EOB:

1 year (Required)

Epic:

1 year (Preferred) Medical billing: 1 year (Preferred) Revenue cycle management: 1 year (Preferred)

Work Location:

In person