Intelligence Services Supervisor ViaPath Technologies life insurance, vision insurance, sick time, flex time, 401(k), retirement plan United States, Pennsylvania, Mechanicsburg Sep 16, 2026 Intelligence Services Supervisor

Job Locations US-PA-Mechanicsburg

ID 2026-3985

Category Intelligence Position Type Regular Full-Time Overview The Supervisor of Intelligence Services will be responsible for working an active case load while supervising a team of intelligence analysts responsible for monitoring offender communications, leveraging ViaPath's proprietary intelligence tools against multiple disparate data sets to provide actionable intelligence, and conducting intelligence briefings for the client and outside law enforcement agencies. The Supervisor will provide direct support to the customer. While in this critical position, you will have the opportunity to utilize your training and experience by developing actionable intelligence related to the state facilities or by joint efforts with approved outside law enforcement agencies within established timeframes. This position will be based at the client cite located in Mechanicsburg, PA. Seeking Law Enforcement and Corrections Investigators with Supervisor/Leadership experience. Responsibilities Oversee Intelligence team staff and projects

Work directly with the customer and serve as ViaPath Fusion's point of contact

Receive, review, and assign cases based on analytic workload

Organize the team to collect, plan, analyze, develop a product, and deliver tailored intelligence capabilities to the customer

Manage quality assurance and control over all work products to ensure they meet ViaPath standards

Identify gaps and analyze problems; generate recommended solutions

Act as a resource for team members

Monitor offender telephone calls

Generate and review intelligence reports

Conduct weekly meetings with the administration

Handle confidential information in a professional manner

Organize and present facts and opinions clearly and concisely both orally and in writing

Analyze data to establish trends within the facilities and identify potential areas of interest

Assist facility with investigations by utilizing specialized software provided for data mining and link analysis

Communicate with both customer and ViaPath personnel

Conduct and report on examinations of mobile and computer evidence

Work an active case load

Will be responsible for employee evaluations, counseling, training and daily management

Provide ongoing performance feedback to employees as well as annual performance review Qualifications Bachelor's degree preferred; equivalent years of related work experience will be considered in lieu of a degree. Will also consider a combination of related certifications and related work experience in lieu of a degree.

A minimum of 2 years of team leadership and/or management experience required

A minimum of 5 years of investigative, intelligence, case management or corrections experience required

Ability to successfully partner with customer

A proven track record of successfully developing actionable intelligence

Excellent customer engagement skills

Fundamental understanding of intelligence processes in a correctional environment to include institutional operations and criminal procedures

Prepared to testify in court or other administrative related hearings

Proficient in Microsoft Windows OS and Microsoft Suite to include MS Excel formulas

Excellent verbal and written communication skills

Proficient with ViaPath applications and ability to learn third party software

Strategic thinker with strong analytical skills

Detail oriented with proven experience in managing in a fast-paced environment with competing deadlines

Ability to gain internal support and establish solid working relationships

Ability and willingness to travel up to 10% of the time Additional Information ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations. Benefits Overview ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes: Medical, Dental & Vision Insurance

• Multiple plan options designed to support a variety of coverage needs.
  Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA)
• Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
  Flexible Time Off (FTO)
• Including vacation and sick time
  Company Holidays
  Retirement Plan (401(k))
• Traditional and Roth 401(k) options available including employer matching contributions.
  Life & Disability Insurance
• Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
  Employee Assistance Program (EAP)
• Free, confidential support for personal, financial, and family matters.
  Additional Well-Being Resources
• Includes access to Care.

com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services. Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.