A Claims Adjuster or Specialist investigates and evaluates insurance claims. Specializes in a particular type of insurance. Inspects property damage, including damage to homes, buildings and cars; reviews claims after they are submitted; may authorize or deny payment for claims. May work directly for insurers or on behalf of claimants.
Parsippany-Troy Hills, NJ Job Details Full-time $55,000 - $60,000 a year 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Referral program Qualifications Phone communication Triage Attention to detail Claims documentation management Time management Full Job Description Claims Specialist / Claims Adjuster DOWC | Dealer Owned Warranty Company $55,000-$60,000/year | In-Office or Remote Available for Out of State Candidates Want to build a career in the automotive industry without working at a dealership? Join DOWC , a growing automotive F&I services company, as a Claims Specialist / Claims Adjuster ! We're looking for detail-oriented, customer-centric professionals who enjoy solving problems, working with customers and repair facilities, and making sound decisions. You'll play an important role in helping vehicle owners navigate the warranty claims process from start to finish. You don't need to be an automotive expert — we're looking for great communicators, problem-solvers, and customer-focused professionals who are ready to learn! What You'll Do Serve as a first point of contact for customers and repair facilities regarding vehicle warranty claims Receive and document basic claim information accurately and efficiently Gather necessary information and documentation to initiate the claims process Review customer and repair facility information to ensure claims are complete and ready for processing Triage claims and route them to the appropriate team or level of review Answer questions about the claims process and provide clear, professional guidance Communicate with repair facilities, dealerships, and customers by phone and other communication channels Follow up on missing information or documentation needed to move claims forward Maintain accurate and thorough claim notes and records Identify issues or situations that require additional review and escalate them appropriately Follow established procedures, guidelines, and workflows to ensure claims are processed efficiently Collaborate with internal teams to help resolve customer questions and keep claims moving Provide a positive customer experience throughout the claims process What We're Looking For 2+ years of experience in claims adjusting, claims processing, call center/customer service, or a related field Strong customer service and communication skills Excellent problem-solving and decision-making abilities Strong attention to detail and ability to accurately review information Comfortable handling a high volume of calls, inquiries, and claims Ability to remain calm, professional, and solutions-oriented when handling challenging situations Strong computer skills and ability to learn new systems quickly Ability to work independently while also collaborating effectively with a team Strong organizational and time-management skills Automotive or warranty experience is a plus, but not required Claims adjusters, insurance claims professionals, call center representatives, customer service professionals, and other experienced problem-solvers are encouraged to apply! Dealership service advisors, warranty administrators, warranty claims specialists, automotive technicians, and experienced claims adjusters are encouraged to apply! If you have automotive repair or diagnostics expertise, you may qualify for a higher compensation range than listed. Why DOWC? At DOWC, you're not just processing claims — you're helping customers get back on the road. We offer the flexibility of remote or in-office opportunities , along with the chance to build your career within a growing company in the automotive F&I industry.
Position:
Claims Specialist /
Claims Adjuster Compensation:
$55,000-$60,000 annually
Work Arrangement:
Remote or In-Office Industry:
Automotive / F&I / Vehicle Service Contracts Ready to Join the Ride? If you're an automotive-minded problem solver who takes pride in making the right call and delivering great service, we'd love to hear from you. Apply today and join the DOWC team! Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for four years in a row, we offer: Competitive compensation Medical, Dental, Vision, 401k matching, Life Insurance, ancillary benefits PTO and Sick Time Corporate events, team and culture building activities, employee awards and recognition, company trips and more! DOWC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact us for assistance.
Pay:
$55,000.00 - $60,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance
