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Salary Not Available Claims

•CAT

•Sr Adjuster Field Service Claims

The Hanover Insurance Group Inc.

Occupation:

Insurance Claims and Policy Processing Clerks

Location:

Worcester, MA

•01612

Job Type:

Full Time (30 Hours or More)

Posted:

09/23/2026

Positions available: 1

Source:

The Hanover Insurance Group Inc.

Web Site:

www.hanover.com

Onsite /

Remote:

Work at home all of the time

Job #: 20145

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Telework & Remote

Full Time Schedule

Full Time

Job Description

Help for Job Description. Opens a new window. Our Property Claims team is currently seeking CAT (Catastrophe) Property Adjusters. This is a remote Full-time/Exempt position with a 75% travel work schedule.

POSITION OVERVIEW

CAT adjusters handle property claims requiring field investigations and/or inspections. They must establish rapport with our insureds and maintain relationships with our agents, underwriters, contractors, restoration vendors, and experts. They are expected to know their territory, including the geography; regulations and the law as pertains to property claims; state and local public safety and regulatory agencies and officials; the insurance and legal climate; and public adjusters. CAT adjusters may use a company claims office location as their base of operations, or they may work out of their homes. They are required to be able to travel on little to no notice. Travel may be up to 75% of the time.

IN THIS ROLE, YOU WILL

Must have or secure and maintain appropriate states adjuster license(s) and continuing education credits Handle personal property claims requiring outside field investigations and/or inspections May use a company claims office location as their base operations, or they may work out of their homes Handle business interruption (BI) features in conjunction with BI specialists Works within specific limits and authority on assignments of moderate technical complexity Possesses functional knowledge and skills reflective of fully competent practitioner Investigates, analyzes, evaluates and negotiates personal claims of minimal to moderate complexity. May handle low complexity commercial claims May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service Implement and coordinate the most effective management techniques to mitigate loss and expense payments Settlement and reserving authority levels are moderate May be required to have and maintain sufficient home-based internet connection Additional Information

Help for Additional Information. Opens a new window.

WHAT YOU NEED TO APPLY

Bachelor's Degree or equivalent experience Minimum of 3-5 years' experience with an insurance carrier as a staff CAT or Property Adjuster Strong organizational and time management skills Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication Understanding of applicable statutes, regulations and case law Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner Easily adapts to new or different changing situations, requirements or priorities Cultivates an environment of teamwork and collaboration Operates with latitude for un-reviewed action or decision Ability to use a personal computer and other standard office equipment Travel 75% of the time Ability to sit and/or stand for extended periods Ability to operate a motor vehicle 4-5 hours per day and to get in and out of the vehicle numerous times during the day Ability to load and unload equipment and supplies weighing up to 30 pounds from a motor vehicle as needed to perform field work Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings, often with utilities turned off or inoperable This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform....

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