8 of 10,000 Between $59k and

$84k

Per Year Claims Team Lead Hybrid Williston, VT

Gainwell

Occupation:

Managers, All Other

Location:

Williston, VT - 05495

Job Type:

Full Time (30 Hours or More)

Posted:

08/27/2026

Positions available: 1

Source:

Gainwell

Web Site:

gainwelltechnologies.com

Onsite /

Remote:

Work at home all of the time

Job #: 37574

Job Requirements and Properties Telework & Remote

Full Time Schedule

Full Time

Job Description

. Summary The Claims Team Lead is responsible for providing day-to-day leadership, training, quality oversight, and operational support for the Claims Team. This role serves as a subject matter expert for claims processing, coordinates workflow priorities, monitors performance and SLA compliance, supports staff development, and acts as a liaison between team members, management, system support teams, and external stakeholders. The Team Lead ensures claims are processed accurately, timely, and in accordance with policy, regulatory requirements, and operational standards. Your role in our mission

• Provide guidance, coaching, and support to Claims Team staff while fostering a positive and collaborative work environment.
• Conduct one-on-one meetings, train new employees, and provide ongoing education and support to team members.
• Assist staff with claims processing, policy, system, and procedural questions.
• Perform quality assurance reviews, identify processing errors, and communicate audit findings with constructive feedback.
• Ensure compliance with claims policies, procedures, service level agreements (SLAs), and audit requirements.
• Perform other duties as assigned by the supervisor or management. Additional Information
  Help for Additional Information. What we're looking for
• Monitor claims inventory, aging reports, suspended and pending claims, and related workflows to identify and resolve processing delays.
• Generate and analyze operational reports, claims data, dashboards, and performance metrics to identify trends and process improvement opportunities.
• Serve as a primary escalation point and collaborate with managers, operations, systems teams, and external partners to resolve claims-related issues.
• Maintain expertise in claims processing systems, policies, procedures, and documentation while assisting with system troubleshooting and enhancements.
• Provide leadership support through coaching, mentoring, project participation, and management backup while effectively managing multiple priorities and deadlines. What you should expect in this role
• Hybrid Williston, VT
• 1 day in office/WFH.
• #LI-LS2
• #

LI-HYBRID

The deadline to submit applications for this posting is 09/20/2026. LS The pay range for this position is $58,800.00 - $84,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities....