A Claims Adjuster or Specialist investigates and evaluates insurance claims. Specializes in a particular type of insurance. Inspects property damage, including damage to homes, buildings and cars; reviews claims after they are submitted; may authorize or deny payment for claims. May work directly for insurers or on behalf of claimants.
Zurich North America is hiring a Senior Claims Professional, Surety/Construction to join our team! We are open to hiring talent who is located within the U.S.. This is a fully remote position so you will have a home-based office. In this role, you will manage a caseload of moderate to high complexity Surety claims from start through settlement and resolution, and within specific authority limits. You will ensure that claims are handled in the most efficient and effective manner to deliver on Zurich's claims best practices and customer led commitment. You will have an opportunity to develop strong partnerships that include extensive communications and interactions with principals, brokers and other internal business unit contacts.
Primary accountabilities include:
Investigate surety claims from initial notice through final resolution. Review contracts, invoices, payment applications, project records and other claim related documentation.
Analyze claim information and determine potential exposure and resolution strategies.
Identify recovery opportunities and support indemnity collection efforts. Excel - accumulating accounting data, invoicing, adding payments
Basic Qualifications:
Bachelor's Degree and 3 or more years of experience in the Claims or Insurance area OR
Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area OR
Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area AND
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets and products
Microsoft Office experience
Preferred Qualifications:
Experience investigating claims Knowledge of construction projects, contracts or commercial insurance
Experience with Excel and accounting Microsoft Office experience
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem solving skills
Solid time management, prioritization and multi-tasking skills
Experience collaborating in a team environment and building cross functional working relationships
Adept in identifying and explaining complex financial and/or actuarial concepts.
Ability to determine the scope and exposure for moderately complex claims
Demonstrates understanding of the reserving process for indemnity and expense in analyzing the potential exposure of moderately complex claims
Ability to develop and execute a negotiation strategy and plan for resolution
Ability to identify subtleties in customer/client and/or business partner interactions
Ability to present information necessary to propose a claim resolution to stakeholders Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Salary range for this position is $59,900 - $98,200 with short-term incentive bonus eligibility set at 10%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.] Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033.
Please note:
Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
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