A Claims Investigator investigates and assesses insurance claims to verify the validity of insurance claims. Determines the level of liability and determines pay-out amounts. Prepares evaluation reports to document the evidence to be used in court.
Investigator (Austin) Texas Workforce Commission - 3.6 Austin, TX Job Details Full-time $3,793.42 - $5,389.29 a month 1 day ago Benefits Health insurance 401(k) Paid time off Family leave Qualifications Spanish Claim investigation Fair Housing Act Investigative interviewing techniques Interviewing clients Anti-discrimination law Intake Court testimony Filing English Mid-level Internal investigations Records management Client referral services Settlement negotiation Investigative reports Typing Investigating compliance violations 1 year Training Legal support investigation Equal Employment Opportunity (EEO) Courtroom preparation Subpoena processing Full Job Description Description
WHO WE ARE
Texas Workforce Commission connects people with careers across the state. We are looking for an Investigator to work in the Civil Rights department. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E. 15th St., Austin, TX. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE
The ideal candidate will have knowledge of state and federal Equal Employment Opportunity (EEO) and/or Fair Housing laws.
WHAT YOU WILL DO
The Investigator III will perform complex (journey-level) investigative work. Employees at this level may work more independently than those at the previous levels, may provide guidance to other investigators, and may: Review investigative techniques and recommend improvements. Advise and/or provide training to regulated businesses.
YOU WILL BE TRUSTED TO
Conduct intake to gather information from callers who have complaints regarding Fair Housing. Determine jurisdiction and refer customers to federal, state and local agencies as appropriate. Draft complaints of discrimination and/or amendments and conduct investigations into allegations within jurisdiction. Have personal interaction with complaining party, responding party, and their representatives to gather initial facts and information regarding potential violations. Plan, organize and conduct investigations by personal contact, examination of records, performing desk reviews, interviewing potential witnesses and if necessary, on-site investigations. Issue requests for information and drafts and process subpoenas as necessary. Attempt pre-and post-determination conciliation/settlement with all parties. Recommend administrative dismissal, reasonable cause, or no reasonable cause in written reports of determination. Evaluate, summarize, and accurately document investigative activities and findings and maintain organized hard copy and electronic case files. Prepare case files for presentation during TWC formal administrative hearings or court proceedings and testify. Prepare weekly and monthly reports while managing multiple cases concurrently. Complete special projects and other work as needed or assigned.
YOU QUALIFY WITH
One year and six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling or in the instruction, demonstration, and interpretation of policies in a public or private enterprise. Relevant academic credits may be applied toward experience qualifications for this position.
YOU ARE A GREAT FIT WITH
Ability to type at least 35 words per minute is strongly preferred. Bilingual in English/Spanish is a plus.
YOU GAIN
A Family Friendly Certified Workplace - Competitive salary: $3,793.42 - $5,389.29/month Defined Retirement Benefit Plan Optional 401(k) and 457 accounts Medical Insurance Paid time off, including time for vacation, sick and family care leave Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits Duty involves up to 25% travel within the state of Texas.
VETERANS
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf
HOW TO APPLY
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.
Primary Location :
United States-Texas-Austin Work Locations :
Austin:
101 E 15th St (320-4001) 101 E 15th St Austin 78778-0001
