Investigator (El Paso)

$3,311.14 Per Month Position range in El Paso County $2,357.00

• $6,663.

00 Per Month Investigator (El Paso)

TEXAS WORKFORCE COMMISSION

Occupation:

Fraud Examiners, Investigators and Analysts

Location:

El Paso, TX

• 799355201 Positions available: 2 Job #: 17005022

Source:

WorkInTexas

Posted:

04/21/2026

Updated:

04/24/2026

Expires:

04/21/2027

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Agency Job ID:

826948 Job Requirements and Properties Help for Job Requirements and Properties. We Hire Vets Employers whose workforce is composed of at least 10 percent military veterans are eligible to receive a "We Hire Vets" employer recognition decal to proudly display on their storefront, an decal. Work Onsite Full Time Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Shift Day Shift Help for .

WHO WE ARE

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 1359 Lomaland Dr, El Paso, Texas in the West Texas Tele-Center. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE

An individual with professional communication skills, the ability to handle multiple priorities while meeting strict deadlines. An individual who can provide exemplary customer service while obtaining unemployment insurance benefit information, displays great problem-solving skills, can apply unemployment rules in issuing timely decisions with quality and is able to provide important unemployment program information to our customers so they understand their next steps. To be successful as an investigator, you will have a passion for serving people and be able to work both independently and collaboratively as a part of a supportive team.

WHAT YOU WILL DO

The investigator I performs entry-level to routine (journey-level) investigative work. Work involves conducting investigations. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO

• Review and determining eligibility for unemployment benefits including liability of employers for reimbursement
• Interview claimants and employers to gather facts on claims being investigated and entering fact finding statements during this process
• Review requests from claimants for additional wages and deletions of wages
• Document reason for accepting one set of facts over another in the determination's rationale
• Provide information on unemployment insurance claims provisions, processes, and requirements to claimants and employers
• Check wage data for unreported earnings and investigating improper payments, when needed
• Review requests from claimants for additional wages and deletions of wages
• Provide information about the appeal process to claimants, as applicable
• Perform other duties as assigned.

YOU QUALIFY WITH

• Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise.
• Relevant academic credits may be applied toward experience qualifications for this position.
• Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.

YOU ARE A GREAT FIT WITH

• Ability to lift and carry up to 15 pounds of job-related materials

YOU GAIN

• A Family Friendly Certified Workplace.
• Competitive salary: $3,311.14/month
• Defined Retirement Benefit Plan
• Optional 401(k) and 457 accounts
• Medical Insurance
• Paid time off, including time for vacation, sick and family care leave
• Additional benefits for active employees can be found at https://www.

ers.texas.gov/Active-Employees/Health-Benefits. Position involves lifting and carrying up to 15 pounds of job-related materials. A skills test and/or written exercise will be required at the time of interview. This is a security sensitive position. A criminal background investigation will be conducted on the final candidates for the job. Incomplete applications may not be considered. TWC may use all available information, including past unemployment claims, to evaluate an applicant's suitability for the position. Duty involves up to 25% travel within the state of Texas. This is a full-time position that will work 40 hours a week. Generally, the position will work from Monday through Friday from 8:00 AM

• 5:00 PM local time.

However, alternative hours may be available. You may be called upon to work outside of those hours, weekend, and holidays in the event of a disaster, unforeseen event, or special projects

VETERANS

Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf.

HOW TO APPLY

To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.