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Claims Dispute Analyst
Career Insights for Claims Investigator
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Based on Texas data
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What they do
A Claims Investigator investigates and assesses insurance claims to verify the validity of insurance claims. Determines the level of liability and determines pay-out amounts. Prepares evaluation reports to document the evidence to be used in court.
$70,598 / year median in Texas
+9% projected growth
Job Description
Claims Dispute Analyst On-site Dolphin Full time Spring, Texas, United States Overview Application Share this job SVGs not supported by this browser. Description Dolphin Debit , a full-service ATM management company and subsidiary of Euronet Worldwide , is hiring a Claims Dispute Analyst to join our Spring, TX team. In this role, you'll investigate and resolve customer transaction and deposit disputes for our financial institution clients. You'll review claim documentation, research ATM journal records, collaborate with clients on claim decisions, and ensure every dispute is resolved accurately and within Regulation E timelines. You'll also help build the processes and performance measures needed to track claims, maintain clear client communication, and strengthen the overall dispute-resolution function. If you are analytical, detail-driven, and enjoy investigating transactions and solving financial discrepancies, we'd love to connect. Receive, validate, and process claim documentation from the financial institution. Identify disputed transactions for the financial institution as a member or non-member of the financial institution. Research transaction information regarding the claim received via ATM journal records and information from systems of record. Provide Financial institution with ATM journal information when requested regarding a claim. Collaborate with the financial institution to approve or deny the claim based on supporting documentation collected. Resolve claims withing the time guidelines establish for claim resolution. Report monthly KPI's for claims processed, approved, and declined. Requirements Bachelor's degree and/or equivalent work experience preferred Must be self-motivated and deadline driven Strong organizational skills Excellent written and verbal communication skills Proficient in Microsoft Office and Excel Benefits 401(k) Plan with 6% Match Health/Dental/Vision Insurance Employee Stock Purchase Plan Company-paid Life Insurance Company-paid disability insurance Tuition Reimbursement Paid Time Off Paid Volunteer Days Paid Holidays Tuition Reimbursement Casual Office Attire Plus many more employee perks & incentives! We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Apply for this job This website uses cookies to improve user's experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn more, view our cookies policy . Cookies settings Accept all Decline all