Customer Claims Specialist

Customer Claims Specialist Badger Brothers Moving - 4.1 Madison, WI Job Details Full-time $25 an hour 1 day ago Benefits Health insurance Paid time off Opportunities for advancement Qualifications Record keeping Claim investigation Customer relationship building Phone communication Moving Mid-level Insurance investigations Damages evaluation CRM system proficiency Claims documentation management 2 years Client interaction via phone calls

Full Job Description Benefits:

Competitive salary Health insurance Opportunity for advancement Paid time off Training & development At Badger Brothers Moving , we don't just move boxes — we move lives. And when something goes wrong (as it occasionally does in this industry), we make it right — fast, fair, and with world-class service. We're hiring a Customer Claims Specialist to be the calm, confident voice that helps our clients feel seen, heard, and taken care of when damage occurs or other issues arise during a move. Your job isn't just about processing claims - it's about protecting our reputation, living out our values, and helping customers walk away saying, "They truly took care of me." What You'll Do Own the end-to-end damage claims process from intake to resolution Communicate directly with customers via phone and email to gather details and explain outcomes Investigate claims by reviewing photos, mover reports, item values, and condition notes Apply logical reasoning and fair compensation standards using our proprietary tools and guides Collaborate with operations and third-party vendors for repairs, replacements, or reimbursement Track all cases in our internal Claims & Damage Tracker Proactively follow up with customers to ensure satisfaction and provide closure Represent BBM's values in every interaction — calm, clear, and solutions-focused What Success Looks Like Fast, fair resolutions that turn a frustrating situation into a positive one Satisfied customers who feel heard, respected, and taken care of Strong internal documentation and clear, efficient workflows Balanced outcomes that protect both customer relationships and company resources You're a

Great Fit If You:

Have 2+ years of experience in customer service , claims resolution , or logistics support Are a confident communicator who can de-escalate conflict and build trust quickly Think like a detective — curious, thorough, and calm under pressure Know how to balance empathy with fairness — and can "hold the line" when needed Prefer a phone call to endless emails and believe in proactive communication Are comfortable navigating spreadsheets, photo evidence, and CRM tools Take pride in turning a tough moment into a great customer service story

Bonus Points For:

Experience in the moving industry , insurance claims, or household goods logistics Familiarity with depreciation , item valuation, or repair coordination A natural ability to ask the right questions, read between the lines, and make smart calls An obsession with organization and clean recordkeeping Why Work With Us A high-integrity, fast-growing company where doing the right thing isn't optional Competitive pay and room for growth Full training on our claims philosophy, resolution tools, and service standards A supportive team that's passionate about being the best in the business A chance to make a real impact — not just process tickets