at Sedgwick in Missoula, Montana, United States Job Description By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve. Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance VMO Manager

PRIMARY PURPOSE

: The VMO Manager is responsible for establishing and running the vendor management office within Technology to optimize outcomes from Managed Services Providers (MSPs). This role drives governance, performance management, program health, and KPI alignment across all MSP engagements, ensuring service excellence, contractual compliance, value realization, and risk mitigation. The VMO Manager ensures service excellence, contractual compliance, value realization, and risk mitigation while partnering with Technology, Security, Finance, Procurement, Legal, and business leaders to deliver measurable business outcomes.

ESSENTIAL RESPONSIBILITES MAY INCLUDE

Governance & Operating Model + Designs and operates the VMO governance framework for MSPs, including cadence, artifacts, and decision rights (e.g., QBR / MBR , contract reviews, risk reviews, and improvement plans). + Establishes and enforce standardized vendor playbooks, including SLAs/XLAs, KPIs, escalation paths, RACI , and performance scorecards. + Maintains a central repository of contracts, SOWs, amendments, obligations, and renewal calendars; ensure alignment to enterprise procurement and legal policies. + Drives compliance with regulatory, security, and data privacy requirements (e.g., SOC 2, ISO 27001, GDPR / CCPA where applicable) in collaboration with Security, Risk, and Legal Program Health & Value Realization + Creates and manages a portfolio view of all MSP engagements-status, risks, dependencies, financials, and outcomes. + Facilitates prioritization of Innovation Backlogs and run retrospectives. + Monitors program health across delivery, risk, compliance, and stakeholder satisfaction; proactively surface issues, trends, and recommendations. + Drives transition & transformation governance for new MSPs or scope changes, including due diligence, knowledge transfer, and operational readiness. + Quantifies and communicates value realization (e.g., c To view full details and how to apply, please login or create a Job Seeker account