Quality and Compliance Manager (Home Care) Dovida North America Omaha, NE Job Details Full-time $80,000 - $90,000 a year 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Program management Hospice experience Healthcare Administration Bachelor's degree Public Health Full Job Description About the Role This is a full-time, on-site position in Omaha, NE. The Quality & Compliance Manager is responsible for developing, implementing, and maintaining comprehensive quality assurance and regulatory compliance programs across all Dovida care delivery operations, both franchised and company-owned. This includes regulatory compliance, home care quality assurance, and brand standards monitoring. This role serves as the subject matter expert and hands-on leader for federal, state, and local regulations governing in-home care services , ensuring that all franchise locations deliver safe, high-quality care while meeting or exceeding applicable licensing, accreditation, and operational standards. The Quality & Compliance Manager works collaboratively with franchise owners, field support teams, and executive leadership to build a culture of care delivery excellence, continuous improvement, and accountability. What You'll Do Monitor and interpret federal, state, and local regulations governing home care, home health, and personal care services across all franchise markets. Coordinate and support franchise locations and lead company-owned locations through initial licensure applications, renewals, and change-of-ownership processes. Serve as primary point of contact during state inspections, investigations, and corrective action processes involving corporate owned locations. Design and oversee a system-wide quality assurance and performance improvement (QAPI) program aligned with best practices and accreditation standards—to include regulatory compliance, care quality assessment, and brand standards compliance. Establish key performance indicators (KPIs) for care quality, client satisfaction, caregiver competency, and operational compliance. Author, maintain, and update the corporate policy and procedure manual to reflect current regulatory requirements and company best practices. Develop and distribute compliance toolkits, job aids, and reference guides for franchise use. Design and deliver compliance training programs and webinars for franchise owners, administrators, supervisors, and caregivers. Develop orientation and onboarding content related to regulatory requirements and care and brand quality standards. Develop and execute an annual compliance audit calendar covering all franchise and company-owned locations. Conduct on-site and virtual audits of clinical records, personnel files, operational processes, and physical environments to ensure compliance with Dovida operations manual. Oversee the incident reporting and management system, ensuring timely reporting, investigation, and resolution of client and caregiver safety and compliance events. Lead accreditation preparation and maintenance activities for applicable accrediting bodies. What We're Looking For Bachelor's degree in Healthcare Administration, Nursing, Public Health, or a related field required. Advanced degree preferred. Current Registered Nurse (RN) licensure preferred; not required for candidates with equivalent healthcare compliance credentials. Certified in Healthcare Compliance (CHC) or Certified Compliance and Ethics Professional (CCEP) preferred. ACHC, CHAP, or Joint Commission surveyor or consultant experience preferred. At least 8 years of progressive experience in quality, compliance, or regulatory affairs within a home care, home health, hospice, or related healthcare setting. Demonstrated experience managing regulatory surveys or accreditation reviews at scale. Franchise or multi-site healthcare operations experience strongly preferred. Demonstrated experience developing and delivering compliance training programs. Experience with compliance management, audit, or HRIS platforms preferred. Comprehensive knowledge of federal and state home care and home health regulations, HIPAA, OSHA, and related standards. Strong analytical skills with the ability to interpret complex regulatory language and translate it into actionable operational guidance. Excellent written and verbal communication skills, including the ability to prepare clear, professional compliance reports and training materials. Demonstrated ability to influence and build relationships with franchise owners, field teams, and executive leadership. Highly organized with the ability to manage multiple priorities, deadlines, and geographic markets simultaneously. Additional Work Requirements On-site role in Omaha, Nebraska. Ability to travel up to 30-40% to franchise locations as needed. About Dovida Dovida is a leading global provider of in-home care. We help people to live the life they want in the comfort of their own home for as long as possible. Our "We are CARE" philosophy — Compassionate, Accountable, Respectful, and Ethical — guides everything we do.

Job Type:

Full-time Pay:

$80,000.00 - $90,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person