SUMMARY Incumbents provide customer service assistance and process payments for residents and the general public for utility and general billing, business licenses, and other city services in an online and walk-in environment. This position is responsible for processing applications for various City services and licenses, providing explanations and interpretations of Arizona state statutes, City ordinances, policies, and procedures related to assigned area. Additionally, this position performs complex data entry for licenses, analyzes data to determine issues with billings, compiles reports, creates customer correspondence, conducts research, and performs basic quantitative quality assurance reviews. EDUCATION and/or

EXPERIENCE

High school diploma or G.E.D, and two years of business licensing, cashiering, or customer service experience in utility billing sufficient to successfully perform the essential duties of the job such as those listed above.

CERTIFICATES, LICENSES, REGISTRATIONS

Must have at the time of hire and be able to maintain a valid Arizona Driver License.

SELECTION PROCESS

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview. Successful candidates will receive a post-offer; pre-employment background screening to include: Criminal Background Screening Drug Screen Education & Experience Verification E-Verify Fingerprinting 39-Month Motor Vehicle Department Records Check The City of Surprise is an EEO/ADA reasonable accommodation employer. The City of Surprise offers a broad range of inclusive employee benefits to help employees in their work and personal lives. We are committed to a total rewards strategy that provides our employees with competitive compensation, generous benefits, and an environment that supports a healthy work/life balance for our diverse workforce. Our comprehensive benefits package includes health coverage, retirement, and a variety of work/life programs, including generous paid time off and twelve holidays. For additional benefit information,