• Support software users from field and corporate teams (140 end users) in use of various software platforms (especially Boston Post & Yardi 7S/Compliance Manager).
• I.T. & Software general knowledge and trouble shooting ability will be critical to success.
• Support, trouble shoot, and set up new users in software programs such as Yardi, Boston Post, GraceHill, MS Teams, agency software programs
• Conduct trainings for new and existing property managers in affordable housing
• Assist with set up new properties in Yarid (leasing and tenant software) in a correct and timely manner.
• Assist accounting team in researching issues related to software and the transfer of information between other software to new system.
• Manage and address issues related to software errors and other user mistakes.
• Review household certifications and move-ins for affordable housing properties to ensure compliance.
• Training personnel on preparing income certifications and re-certifications.
• Monitoring and reporting past due recertifications.
• Monitor compliance with various program requirements
• Complete quarterly and annual reports as required by state and federal agencies
• Address compliance training and support needs for site staff.
• Assist with processing of tenant data, voucher transactions for HUD, RD, and other programs to ensure accurate subsidy payments.
• Assist with reconciling and posting monthly subsidy payments for various subsidy programs
• Assist with rent increase and utility allowance changes
• other duties assigned

Skills/Experience:

• Proficient in Microsoft Word, Excel, and Outlook, Teams
• Strong written and verbal communication skills
• Experience in training, coaching, supervising, and evaluating staff members
• Affordable Housing Programs (HUD, RD, LIHTC, HOME)
• At least 2 years' experience with Yardi software (7S/Compliance Manager/Voyager 8)
• At least 2 years' experience in compliance of affordable housing properties

Training:

1 year (Preferred) This job description should not be considered all-inclusive. The requirements and tasks associated with the position may be modified at any time. Salary negotiable with experience

Job Type:

Full-time Pay:

$55,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

On the road