Position Summary The Operations Specialist supports the day-to-day operational, administrative, and compliance processes that enable Thurston Capitol to deliver financial products and services efficiently and in compliance with applicable laws and company policies. This role works closely with internal teams (e.g., Compliance, Finance, Client Services, Technology) to ensure accurate transaction processing, data integrity, and timely resolution of operational issues. Key Responsibilities Operational Processing & Support Process, review, and reconcile financial transactions (e.g., payments, transfers, funding/disbursements, account settlements) in accordance with internal controls and documented procedures. Perform daily reconciliations between internal records and external systems (e.g., banks, payment processors, custodians, broker‑dealers, or other counterparties, as applicable). Monitor operational workflows and queues to ensure timely completion, escalating issues as necessary. Investigate and resolve transaction breaks, exceptions, and discrepancies; coordinate with internal and external stakeholders to identify root causes and implement corrective actions. Assist in onboarding new clients/accounts, including data collection, documentation review, and generation of required agreements or disclosures (in partnership with Compliance and Legal, as applicable). Compliance & Risk Support Follow established procedures for customer due diligence (CDD) and know‑your‑customer (KYC) reviews, including collecting and verifying customer information, where applicable, and under the supervision of Compliance. Support implementation of anti-money laundering (AML) and sanctions‑screening controls by following prescribed workflows and promptly escalating red flags to Compliance (e.g., Office of Foreign Assets Control (OFAC) matches, suspicious activity indicators). Adhere to internal policies on consumer privacy, information security, and record-keeping practices; handle sensitive and personally identifiable information (PII) in accordance with company policies and applicable law. Assist with audits, examinations, and internal reviews by preparing reports, organizing documentation, and responding to information requests. Data Integrity & Reporting Maintain accurate and complete records of operational activities in company systems (e.g., CRM, core processing platform, accounting, or portfolio management systems). Prepare routine and ad‑hoc operational reports (e.g., volume metrics, exception reports, reconciliation summaries, error trends) for management review. Support continuous improvement efforts by identifying process bottlenecks or recurring issues and suggesting improvements to workflows, controls, or documentation. Customer & Stakeholder Interaction Provide timely, professional support to internal and external stakeholders regarding transaction status, account information, and operational issues, within the scope of the role and company policies. Coordinate with Client Services, Sales, and other teams to support smooth onboarding and ongoing servicing of customers or counterparties. Document and track customer issues/incidents and follow escalation and resolution procedures. Process & Documentation Maintain and update standard operating procedures (SOPs) for assigned tasks as processes or systems evolve. Participate in testing and implementation of new systems, product features, or operational tools, including user acceptance testing (UAT) and documentation of issues. Assist in training new team members on operational processes and systems, as needed. Qualifications Required Back‑office, middle‑office, or related experience in financial services, fintech, banking, payments, lending, or investments (or a combination of relevant education and experience). Strong attention to detail and accuracy in processing numerical and transactional data. Proficiency with spreadsheets and data tools (e.g., Excel/Google Sheets; ability to use formulas, pivot tables, and data filters). Strong organizational and time‑management skills; ability to manage multiple tasks and meet deadlines in a fast-paced environment. Clear written and verbal communication skills. Ability to handle confidential information with discretion and comply with data‑security and privacy requirements. Preferred Experience in consumer lending, small‑business lending, wealth management, asset management, payment processing, broker-dealer operations, RIA operations, etc. Familiarity with AML/BSA, KYC, OFAC, consumer‑protection rules, or other financial‑services regulatory frameworks relevant to our business. Work Environment & Physical Requirements This position will be performed on-site The role requires prolonged periods of working at a computer and may involve occasional extended hours during peak periods or in response to operational incidents.

Pay:

$45,000.00 - $50,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person