DESCRIPTION

The Accrediting Bureau of Health Education Schools (ABHES) seeks a highly organized, detail-oriented, and customer-focused Accreditation Analyst to support accreditation operations and institutional compliance activities in accordance with established standards, policies, and procedures. This position serves as a key liaison between ABHES and its accredited institutions and programs, ensuring the timely review and processing of accreditation-related applications/forms, complaints, preparing Commission correspondence, and maintaining accreditation records and processes. This position is expected to exhibit qualities commensurate with a professional-level role, including strong communication, critical thinking, problem-solving, and analytical skills. This position will report to a member of the ABHES leadership team and serve as a key resource for evaluating institutional and programmatic accreditation applications, monitoring compliance with accreditation standards, and facilitating communication with accredited institutions and programs. The ideal applicant will have demonstrated experience in accreditation, quality assurance, and/or regulatory compliance. Candidates must demonstrate maturity and sound judgment, strong analytical capability, professionalism, and the ability to gather and assess relevant information, identify issues and trends, prepare clear and concise written summaries and correspondence (for communications), prepare briefings and reports, escalate complex, high-risk, sensitive systemic matters to appropriate leadership, and support timely, fair, and consistent outcomes. The position will require multitasking, excellent research, planning, and coordination skills, and the ability to meet weekly and other deadlines. This position will work closely with multiple staff and external constituencies. ABHES offers a benefits package that includes paid time off, 100% company-paid medical/dental/vision benefits for the employee, a 6% company match on retirement contributions, tuition reimbursement, and more.

RESPONSIBILITIES

Review and process applications submitted by ABHES institutions and programs, including, but not limited to, new programs, program revisions, distance education, and other institutional changes as needed. Manage, process, analyze allegations and support documentation, and track complaints filed against ABHES-accredited institutions and programs in accordance with established policies and procedures. Analyze institutional responses and supporting documentation, policies, procedures, and applicable requirements to determine relevant issues and next steps. Conduct careful fact-gathering and follow-up with complainants, institutions, and internal stakeholders as needed. Maintain accurate, complete, and well-organized records, case notes, correspondence, and supporting documentation. Prepare clear, concise, and well-supported written summaries, findings, recommendations, and correspondence. Monitor deadlines, workflow requirements, and service standards to ensure complaints are handled timely and consistently. Identify trends, recurring institutional issues, risk indicators, and opportunities for process improvement. Escalate complex, high-risk, sensitive, or potentially systemic matters to appropriate leadership or subject matter experts. Create, document, and maintain Standard Operating Procedures (SOPs) related to assigned responsibilities and accreditation processes. Provide superior customer service and timely support to accredited institutions and programs, Commission members, committee members, site visitors, and agency staff. Serve as a resource for institutions and programs regarding ABHES standards, policies, procedures, and accreditation requirements.