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Job Function:

Customer Management Job Sub Function:

Customer Service Operations Job Category:

Professional All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America Job Description:

DePuy Synthes is recruiting for a Quality/Compliance Analyst - Customer Service , located in New Brunswick, NJ, West Chester, Pennsylvania, and Raynham Ma . Remote locations may be considered. This role is responsible for executing and supporting regional operations in the areas of Document Management, Quality, Compliance, and SOX Reporting and for providing superior advisory and analytical support to internal and external customers enabling the compliant execution of critical customer focused operations.

Key Responsibilities :

Day-to-Day Activities:

70%

• Support and continually work within the parameters established by a risk-based Quality Management System framework.
• Serve as the Customer Service (CS) Subject Matter Expert (SME) regarding SOX financial reporting, Quality and Compliance .
• Benchmark internally and externally, regionally and globally, to gather, share, and implement standard methodologies accordingly.
• Assist CS Senior Leaders with development and implementation of organizational and strategic plans designed to improve efficiency of department processes, using technology and other platforms to standardize, leverage and/or eliminate manual interactions wherever possible.
• Lead and manage projects related to broader Supply Chain initiatives, as required .
• Your Key Performance Indicators for this role include on-time completion/compliance with SOX reporting.
• Support change management strategies by applying change management principles and tools
• Support the development and maintenance of internal resources to provide accurate SOX financial, Quality and Compliance information.

Day-to-Day Activities:

10%

• Provide CS Quality & Compliance expertise on applicable projects.
• Lead and/or support key departmental/cross-functional/cross-sector projects, a.

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