Who We Are:

Inter-County Bakers is a leading family-owned distribution company offering an extensive inventory of baking goods, including raw ingredients, refrigerated and frozen items. Our customer-centric ideals led by our progressive leadership provide employees with a multi-dimensional experience, allowing our employees to grow and expand their knowledge. Our dedication to our employees' passion for learning and growth ensures our ability to deliver exceptional service to our customers.

Summary of Position:

The Regulatory Compliance Service Coordinator role will report to the Food Safety & Quality Manager. This role is multi-faceted and will require cross-team collaboration with Purchasing, Sales, Warehouse and Accounting teams to ensure we sustain and deliver customer satisfaction. A key focus of this position ensures consistent maintenance of product documents, inclusive of Certificates of Assurance (COA's), follow up for missing vendor documentation is in accordance with requirements. This position will assist customers with audit requests related to COA's. The ideal candidate will proactively utilize tools provided to follow through with processes, answer calls, respond to emails, and will need to be organized and detailed with documentation to ensure optimal customer service.

Responsibilities:

Include by not limited to the following tasks: Regulatory Documentation

• Review all COA's are compliant with customer requirements
• Ensure all COA's are consistently updated and processed timely
• Maintain documents using automated storage platform Docuware to facilitate access and ensure compliance Customer Support for COA's Provide Customers with requests for COA's regarding to meet their audit requirements.

Receive customer complaints and confirm processing of, and review of claims are initiated Document for Food Safety and Quality Assurance when a claim is received Collaborate with internal teams to review and verify product issues Follow up with buyers and vendors' investigating results to initiate and process credits Consistent communication with customers through the investigative process and advise of corrective actions Escalate matters as needed to ensure customer satisfaction is obtained Purchasing & Vendor Maintenance Assist with setting up and maintenance of vendor profiles and items within our ERP system Communicate to buyers any issues and provide details to assist with resolution Helps identify and address vendor issues to assist with continuous improvement Assist buyers / purchasing agents with updating regulatory document information as needed Additional responsibilities will apply as directed by management based on the needs of the company.

Skills required:

High School Diploma / Bachelor's Degree or 1-2 years' industry experience Organized and strong attention to detail Customer service oriented Working knowledge of ERP systems Excellent communication and follow-up skills Time management to ensure prompt responses Ability to work well in a fast-paced and high-stress environment.

Pay:

$25.00 - $30.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Vision insurance Shift availability: Day Shift (Required)

Work Location:

In person