WHO WE ARE

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

WHAT YOU WILL DO

Hybrid Position, work from home and on site. Training will required to be 100% on site for the first 2-3 months, then transition to Hybrid. Coordinate with Legal and Risk Management on the review of complex legal requests and legal processes. Develop and maintains Release of Information letters and forms in accordance with HIPAA, organization and Epic guidelines to support the Release of Information workflow. Ensure that the EHR and patient's PHI remains secure while maintaining and/or releasing critical information to meet the organization's mission of patient care, research, teaching and community outreach. Facilitate the timely and accurate release of patient information via several methods including paper, CD/USB and Epic Release to In basket and Release to Inspector work queue functionality. Release records upon request to patient portal and provides associated support. Maintain the requestor database in our Epic EMR to facilitate accurate, timely release of information and to ensure confidentiality of patient information. Maintain up-to-date knowledge surrounding changes in Release of Information and charging guidelines and regulations. Serve as a resource for information surrounding departmental and facility release of information policies. Serve as a knowledge source surrounding release of information, record content and organization structure to the ROI outsource vendor as needed. Support accurate billing and timely collection through the generation of invoices and posting of payments for medical records released, following up as necessary with tact, on outstanding balances. Troubleshoot issues surrounding missing or incomplete documentation, engages leadership for assistance as appropriate.

QUALIFICATIONS

Required High School Diploma/GED 2 years HIM/Medical Records Required 2 years Healthcare Setting Required 1 year Release of Information Required 1 year Customer Service Required 1 year Basic Computer Office Equipment Required

TRAVEL IS REQUIRED

Never or Rarely

JOB RANGE

INCENTIVE:

EQUAL OPPORTUNITY EMPLOYER

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Franciscan provides eligible employees with comprehensive benefit offerings. 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