We are looking for a candidate to join a growing organization in the Greenville area! In this role, you will be supporting audit deliverables and helping maintain strong quality and compliance standards across internal and external partners. The ideal candidate brings a detail-oriented approach, strong documentation skills, and the ability to manage follow-up activities in a deadline-driven environment.

Responsibilities:

• Conduct detailed reviews based on client guidelines, and applicable regulatory standards.
• Assess recorded interactions for adherence to company expectations, client requirements, consumer protection rules, and established quality measures.
• Record audit results, improvement opportunities, and compliance observations with a high level of accuracy and consistency.
• Manage monthly and annual monitoring workflows to help ensure client reporting and audit obligations are completed on schedule.
• Compile audit summaries, supporting records, and related deliverables while confirming recordings and metadata are complete and accurate.
• Communicate with internal teams and external partners to resolve missing items, track open deliverables, and maintain organized audit documentation.
• Contribute to calibration sessions, process improvements, and special quality assurance initiatives designed to strengthen monitoring consistency and operational performance.