Position Summary The Credit Specialist is responsible for supporting the company's credit and accounts receivable functions by reviewing credit applications, evaluating prospective customers, monitoring past-due accounts, and assisting with collection activities. This position researches credit information to evaluate requests for new or increased lines of credit, maintains accurate customer account records, and works proactively to resolve payment discrepancies and reduce the risk of delinquent accounts. The Credit Specialist partners closely with Sales, Operations, customers, and internal teams to resolve account issues while providing a high level of customer service. This role supports multiple subsidiaries within the NOVO brand and requires the ability to effectively manage competing priorities throughout the day. Credit or account issues requiring additional review or approval are escalated to the Credit Manager as appropriate. Essential Responsibilities Monitor and maintain aging reports across multiple companies to identify past-due balances and help prevent payment defaults. Review credit applications and conduct credit and risk analysis for prospective customers to support credit decisions. Research information from credit organizations and other available sources when evaluating requests for lines of credit. Monitor assigned customer accounts and maintain accurate, up-to-date account and credit information. Contact customers regarding past-due balances through professional phone and email communication. Research and resolve account discrepancies, including short-paid invoices, billing errors, and other payment issues. Process customer credit reference requests accurately and in a timely manner. Review monthly customer statements and prepare account-specific reports and Excel spreadsheets as required. Assist customers with invoice and proof-of-delivery (POD) requests. Provide responsive customer service while ensuring transactions are processed accurately and in accordance with established policies and procedures. Develop collaborative working relationships with Sales, Operations, customers, and other internal partners to resolve credit and account issues. Escalate complex credit, collection, or account concerns to the Credit Manager when appropriate. Comply with applicable federal and state laws, regulations, and company requirements, including applicable anti-money-laundering requirements. Perform other duties as assigned. Required Qualifications High school diploma or equivalent with additional vocational or technical training in Accounting. Previous experience in Accounting, Accounts Receivable, Credit, or a related field . Experience working with accounting systems. Proficiency with Microsoft Office applications, including Excel, Word, and Outlook . Strong research, analytical, and decision-making skills. Ability to research and retrieve relevant account and credit information using online resources and available systems. Strong written and verbal communication skills with the ability to communicate effectively with employees, management, customers, and vendors. Ability to manage multiple priorities with speed and accuracy while meeting deadlines. Strong attention to detail and organizational skills. Preferred Qualifications Two to three years of accounting, credit, accounts receivable, or related experience. Strong working knowledge of Microsoft Excel, including the ability to organize, analyze, and present account data. Working knowledge of applicable credit and financial regulations. Familiarity with business credit, borrowing, payment, and spending practices. Experience working with customer aging reports, collections, credit applications, and account reconciliation. Travel Requirements Travel is primarily local during the business day. Some out-of-area and overnight travel may be required. Physical Requirements The physical demands described below are representative of those required to successfully perform the essential functions of this position. Regularly required to communicate verbally and hear. Frequently required to stand, walk, use hands to handle or operate objects, and reach with hands and arms. Ability to perform the essential duties of an office-based credit and accounting position, with or without reasonable accommodation. About the Company Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, specialty millwork, and a variety of board products. Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct. Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively. Why Work with Us? We offer competitive wages, shift premiums, and benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term and long-term disability insurance, an employee assistance program, Paid Time Off (PTO), and a 401k program with employer match. We have a dynamic culture with team members who are encouraged to contribute, change, and grow and are rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you! NOVO Building Products is an Equal Employment Opportunity employer M/F/D/V For more details and benefits information, please visit our website at: www.novobp.com/careers ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives. As part of our hiring process, candidates may be required to undergo pre-employment drug testing and background checks unless prohibited by state or local law. #novoeg