Job Description
Department:
Loan Servicing Position type: Temporary, up to 1 year, limited benefits Benefits include, but are not limited to: 9/80 Compressed Work Schedule (office closed every other Friday) 14 paid holidays 457 tax-deferred savings plan Employer paid pension contribution of 14% to base salary Social security exempt Tuition reimbursement up to $5,000 annually Sharp PPO or HMO Plan, Kaiser Permanente HMO Plan, Dental Vision Flexible spending account Health and wellness perks Rewards & Recognition program To see full benefits package, please visit: https://www.sdhc.org/sdhc-employee-benefits/ About SDHC:
The San Diego Housing Commission (SDHC) is an award-winning public housing agency in the City of San Diego that provides innovative housing assistance programs for households with low income or experiencing homelessness. The San Diego City Council, in its role as the Housing Authority of the City of San Diego, oversees SDHC. SDHC
helps pay rent for more than 17,000 households with low income annually; is a leader in collaborative efforts to address homelessness, such as the Community Action Plan on Homelessness for the City of San Diego and SDHC's homelessness initiative, HOUSING FIRST - SAN
DIEGO, which has created more than 11,000 housing solutions since November 2014 for people experiencing homelessness or at risk of homelessness; and creates and preserves affordable rental housing, with more than 23,000 affordable units in service in the City today with SDHC's participation. About the Department:
The Single-Family Finance department is within the Real Estate Division of San Diego Housing Commission (SDHC). This department and its staff administer various single-family finance programs such as: First-time Homebuyer, Affordable for-sale and Accessory Dwelling Unit Finance (ADU). The department also services loans funded through its various programs. The First-time Homebuyer programs offer deferred-payment loans and homeownership grants to help low- and moderate-income first-time homebuyers buy their first homes. The Affordable For-Sale Housing Program makes it possible for low- and moderate-income families to buy a home at a price that is affordable.
The ADU Finance Program helps homeowners with low and moderate income in the City of San Diego build ADUs on their property. About the Position:
The Loan Processor/Homeownership Advisor will serve as the first point of contact for interested program participants and professional partners, including real estate and lending professionals, They will provide processing, underwriting and closing support to the underwriters. They will interact with clients by phone, email, or in person and serve as a Homeownership Advisor to answer questions about first-time homebuyer programs, assess financial preparedness and as needed, connect clients with counseling agencies that provide the types of services they need to become ready to buy a home. The ideal candidate will be a highly motivated individual with demonstrated expert knowledge and experience in mortgage processing, underwriting, and customer service. They must have proven ability with standard loan processing and closing responsibilities, such as analyzing income, credit, asset, and property documents, evaluating documents and conditions for completeness and accuracy, screening potential homebuyers for eligibility etc. in workflow analysis, data analytics and reporting. Must exercise good judgment, have an expert knowledge of mortgage guidelines, regulations and policy. Demonstrate flexibility, resourcefulness, excellent communication skills, and strong training abilities. Highly preferred experience in the following programs/software: Microsoft Office apps: Word, Excel, Teams, OneNote, loan origination software etc. Serves as the first point of contact for interested program participants and professional partners, including real estate and lending professionals, seeking information and services on Homeownership programs.,. Staffs a central phone number providing consumers with program information and referrals to coalition partners. Answers basic program questions, screens potential participants for eligibility, performs basic intake, assesses where potential participants are along the homebuyer readiness spectrum in order to recommend services, and refers callers to the appropriate next step, service or source of information. Accurately reviews applicants' income documentation (i.e., pay stubs, W2s, Award Letters, Tax Returns) and completes the income calculations worksheets. Analyzes credit reports, bank statements, and other applicant-related material. Conducts pre-screening intake interviews of potential homeownership clients; works with coalition partners to create pre-screening questionnaires and referral processes; evaluates client files and verification data and applies policies and procedures to determine eligibility; conducts intake briefings to explain programs, requirements, and answer client questions; enters information into database.. Provides potential homebuyers with financial counseling and navigation/case management through the homebuyer preparedness process. Monitors action plans and meets periodically with clients to assess progress to aid clients in pursuing interim targets as planned. May Undergo financial counselor training and work toward industry certifications Reviews loan applications and documentation of mortgage-ready first-time home buyers submitted by lenders to determine completeness of file Contacts loan officers to submit missing documents. Evaluates documents submitted by lenders on suspended loan files; submits complete files to underwriters; coordinates with closing agents to finalize loans. Maintains complete and accurate documents and computer files; prepares and submits periodic status reports. Enters and retrieves information and data using standard word processing and spreadsheet software, as well as accounting, financial, and other related electronic information systems specific to the department to which assigned. Receives inquiries via telephone, email, or mail; resolves any issues, problems, or requests using established procedures. Maintains relationships and interacts regularly with service delivery partners, other interested and involved organizations, community representatives, clients, and others to promptly identify and resolve problems that could undermine program effectiveness. Performs other duties as assigned. Knowledge of:
Must have current working knowledge of mortgage loan products and/or knowledge of mortgage procedures, processes, and documentation. Prior experience as Mortgage Processor, Loan Partner, Financial Counselor, Loan Officer or Underwriter. Exemplary customer service skills Knowledge of underwriting terminology. Strong attention to details, high degree of accuracy and excellent organizational skills. Departmental practices and procedures and applicable Commission policies. Applicable Federal, State, and local laws, codes, regulations, and departmental policies, technical processes, and procedures. Principles and practices of data collection and report preparation. Proficient with standard software such as Windows, Word, Excel, and Outlook. Modern office practices, methods, and computer equipment and applications, including word processing, database, and spreadsheet applications. Principles of business letter writing and record-keeping. English usage, spelling, vocabulary, grammar, and punctuation. Techniques for providing a high level of customer service by effectively dealing with the public, coalition partners, vendors, contractors, and Commission staff. Ability to:
Perform phone and online intakes and referrals; responsible for eligibility reviews, loan processing, and client management work with accuracy, speed, and minimal supervision. Interpret, analyze, and apply administrative and departmental policies and procedures. Learn and understand the organization and operation of the Commission and of outside agencies as necessary to assume assigned responsibilities. Research, analyze, and summarize data and prepare accurate and logical written reports. Respond to and effectively prioritize multiple phone calls and other requests for service. Compose correspondence and reports independently or from brief instructions. Make accurate arithmetic, financial, and statistical computations. Organize, maintain, and update office database and records systems. Operate modern office equipment, including computer equipment and word-processing, database, spreadsheet, and other software applications programs. Organize own work, set priorities, and meet critical time deadlines. Use English effectively to communicate in person, over the telephone, and in writing. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. Education and Experience:
Equivalent to the completion of twelfth (12 th ) grade and four (4) years of responsible experiencein loan processing, financial counseling or homebuyer education performing eligibility determination of potential homebuyers. Physical Demands:
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; to operate a motor vehicle and to visit various Commission and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds. Environmental Elements:
Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.
