Our Member Services team is central to delivering personalized financial solutions and helping members navigate life's transitions. We're looking for detail-oriented, responsible, and motivated individuals who want to make a meaningful impact beyond the office.

Position:

Loan Officer/MSR This role supports both lending and member services, assisting members in achieving financial success.

Key Responsibilities:

Originate and process consumer loans and credit card applications, including interviewing applicants, pulling credit, making decisions, and communicating outcomes. Manage member accounts by processing transactions (deposits, withdrawals, transfers, loan payments, etc.) in person and through multiple channels. Provide accurate guidance on products, policies, and procedures while maintaining strong member relationships. Maintain accounts, verify transactions, balance daily settlements, and resolve discrepancies. Support members with payroll, EFTs, new account setup, and electronic services. Cross-sell products and follow up on new business opportunities. Handle referrals, correspondence, disputes, and administrative reporting.

Lending Duties:

Interview applicants, explain loan options, and input applications into the system. Analyze credit, verify information, and approve or deny loans within authority or escalate as needed. Maintain documentation and ensure compliance with policies. Process collateral, lien releases, insurance, and loan payoffs.

Additional Responsibilities:

Conduct outreach to businesses and organizations to grow membership. Participate in marketing events and promote Credit Union services. Perform additional operational and administrative duties as assigned. If you're driven to provide exceptional service and help members reach financial freedom, this could be a great fit.

Preferred Qualifications:

Experience working within a Credit Union is preferred. Management experience is preferred. Symitar/Episys core processor experience.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): What is your salary requirement? Are you able to reliably commute to NE DC?

Experience:

Member Services:

2 years (Required)

Consumer Loan Underwriting:

1 year (Required)

Work Location:

In person