Job Description Help for Job Description. Opens a new window. Answers inbound calls in an efficient and professional manner, primarily assisting callers with various loan services, loan transactions, loan related questions and/or problems and other Credit Union products and services. Answers questions concerning field of membership, membership eligibility and benefits from prospective members. Verifies and updates member contact information including addresses, telephone numbers and email addresses. Assists members with loan transactions, including, but not limited to loan payments, transfers, loan and mortgage payoffs, Line-of Credit (LOC) add-ons, MasterCard payments and advances, loan change/modification agreements, check orders, wires, contact-updates on dormant accounts, Home Branch PIN, and e-payments. Answers caller questions regarding loan types, rates, and terms, collateral requirements, benefits of individual and joint credit, debt protection, guaranteed asset protection (GAP) and collateral protection insurance (CPI). Assists members with requests for adding/terminating joint borrowers, adding/removing joint and authorized MasterCard cardholders, closing LOC and MasterCard accounts, Encourages all members to enroll in electronic services and accepts requests for ATM/Debit cards, Home Branch (on-line banking), cross account authorizations, direct deposit, payroll distribution, periodic transfer of funds and ACH origination. Recognizes cross-sell opportunities for all credit union products and services and refers members to Eglin Financial Services. Interprets and explains loan transactions and policies and procedures, Determines loan account errors and documents resolutions for approval. Assists members in understanding fees, rate changes, and loan interest calculations.

•Employer is an affirmative action/equal opportunity employer. All Qualified applicants will receive consideration for employment without regard for race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. "This Contractor and subcontractor shall abide by the requirements of 41 CFR-60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans."