Credit Services Associate II - Full Time

HD Supply - Jacksonville, FL Posted on 09/10/26 (

Ref:

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Job Summary

Manage the assigned Order Workflow process, ensuring prompt handling of orders that are under credit review for past due reason. Communicate with customers to obtain payment needed with the goal of releasing the pending orders. Gather and translate all necessary customer account information and internal data to develop and release accurate and detailed orders. Coordinate with credit and collections in the resolution of account and billing disputes that prevent the business from collecting receivables..

Major Tasks, Responsibilities, and Key Accountabilities

Performs accurate and timely entry of customer selection(s) into order processing system. Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.

Launches outbound collection calls to customers whose accounts have past due balances in an attempt to collect and allow order(s) to be released.

Submits credit limit increase requests to management to secure higher spend capacity and allow order releases for customers.

Processes large volumes of pending orders for review / release in the absence of the dedicated credit and collections team members.

Monitors orders using system reports andmunicates progress to management. Proactivelymunicates to resolve discrepancies in data that may prevent accurate or timely order processing. Identifies and escalates gaps inpany and customer ordering information.

Work in conjunction with the field, customers, and other internal teams to ensure orders arepleted in a timely manner.

Performs other duties as assigned.

Nature and Scope

Refersplex, unusual problems to supervisor.

Under general supervision, exercises some judgment in accordance with well-defined policies, prores, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.

None.

Work Environment

Located in afortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Most of the time is spent sitting in afortable position and t is frequent opportunity to move about. On rare occasions t may be a need to move or lift light articles.

No travel required.

Education and Experience

HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We aremitted to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.