Student Loan Counselor Pantheon Student Solutions Darien, IL Job Details Full-time $18 - $20 an hour 3 days ago Benefits Health insurance Paid time off Qualifications Confidential information handling Microsoft Excel Phone communication Spreadsheets Windows Desktop applications Productivity software Quality data entry Customer data entry Full Job Description Position Summary The primary function of the Student Loan Counselor is to resolve delinquent student borrower accounts to prevent default. To accomplish this objective, the candidate will contact and counsel out-of-school student borrowers, assisting them with the best options for their situation, obtaining the needed information; sending them the necessary applications and connecting them with their servicers. We are looking for serious candidates only. We prefer someone who has previous experience in collections. Key Job Responsibilities Verify accuracy of data with loan servicers and Department of Education resources Place high volume of outbound calls to contact delinquent borrowers and advise them of their repayment responsibility and options Receive phone calls from student loan borrowers, answering their questions regarding their loans and repayment options Counsel borrowers regarding the requirements for Income Driven Repayment Plans, deferment, forbearance, rehabilitation and consolidation options Follow approved scripts and use approved letters in student contact activities to ensure compliance with company and regulatory requirements Act as liaison between student borrower and loan servicer to resolve delinquency Update student database with new demographics Complete other duties, as assigned Minimum Qualifications Associate's Degree or two years of contact center or customer service experience required Fundamental skill level in MS-Excel and other Windows-based computer applications Accurate recall and input of data Excellent customer service skills Strong oral and written communication skills Attentive to details and listens well Ability to maintain confidentiality of sensitive data Ability to spend long periods of time on the telephone and follow a script Self-starting and able to work consistently without direct supervision Ability to interact in a professional manner with borrowers and co-workers Ability to explain options clearly to borrowers Must be able to work full-time in office Must be able to work Monday- Friday from 9:00 am to 5:30 pm Ability to work 1 evening shift per week ( 10:00am to 7:00pm) Rotating Saturday shifts required. Previous experience in Collections preferred Starting rate: $18-$20 per hour, commensurate with experience. Periodic raises and performance based bonuses available. Sick days, vacation, holidays and Health benefits available after 90 day probationary period.

•No phone calls please.

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour Expected hours: 40 per week

Benefits:

Health insurance Paid time off Application Question(s): Why are you interested in the Student Loan Counselor position at Pantheon Student Solutions? Do you have any previous experience making a high volume of outbound calls? How many years of experience do you have working in collections?

Experience:

Customer Service:

2 years (Required)

Microsoft Excel:

1 year (Required)

Work Location:

In person