Virtual Relationship Specialist

Virtual Relationship Specialist Joliet, IL Job Details Full-time $19.50 - $22.00 an hour 16 hours ago Benefits Paid holidays Health insurance 401(k) matching Qualifications Microsoft Word Financial sales Microsoft Excel Microsoft Outlook Phone communication Promoting bank products Research Windows Customer inquiry handling High school diploma or GED Cross-selling Task prioritization Organizational skills ACH Credit union experience Assisting with digital banking services Lending Cross-functional collaboration Associate's degree Communication skills Promoting bank services Marketing Entry level Cross-functional communication Full Job Description Virtual Relationship Specialist As our Virtual Relationship Specialist, you will: Research and resolve account related inquiries that are submitted by phone, email or online services. Monitor and maintain all aspects of online services, including e-statements and online banking. Processes daily and monthly reports. Work effectively with all other departments to resolve members inquires in a timely manner. Pull in all online form submissions for various products and services and forward on to the proper department to review. Process all member requests for credit union products and services received through online banking. Take initiative to help others in all departments by supporting a group effort to provide the best member service possible. Actively cross-sell credit union products and services and enthusiastically participates in all marketing promotions Participate in appropriate training and receives necessary education to remain knowledgeable in all service areas

Requirements:

High School Graduate, associate's degree preferred Two-year customer service experience - credit union preferred Excellent knowledge of savings, lending and online programs offered by most financial institutions Excellent written and verbal communication skills Strong organizational skills with ability to prioritize workload Able to work without close supervision independently as well as within a team environment Intermediate knowledge of Microsoft Windows, Word, Excel, and Outlook Ability to successfully cross-sell credit union products and services Thorough knowledge of account ownership and classifications, loans products, share drafts, share certificates, individual retirement accounts, Visa, Audio Response Teller, ATM's, payroll deductions, Home Banking, and ACH/direct deposit programs

Benefits:

Our 401k Match is as high as 7.98% We offer Blue Cross health insurance with up to 90% employee/70% dependent premiums paid accrue 12 days of vacation per year 5 days of personal leave per year 3 paid holidays per year Our dress code is relaxed, business casual and company logo wear We have a team of trainers to get you ready to be fabulous on the job!

Hours:

Mon-Fri 7:45am-6:00pm Saturday 9:00am-1:00pm EOE