A Credit or Loan Counselor advises and educates individuals or organizations on acquiring and managing debt or qualifying for traditional loans. Guidance may include determining the best type of loan and explaining loan requirements or restrictions. May help develop debt management or credit issue plans. Can provide budget, mortgage or bankruptcy counseling.
Full-Time The Fountain Trust Company, a community bank with 20 locations across Indiana and eastern Illinois, is seeking a detail-oriented and proactive professional to join our Loan Operations team. The Loan Operations Representative will play a crucial part in ensuring the smooth processing and servicing of loans, contributing to the overall efficiency and success of our loan operations.
Key Responsibilities:
Customer Inquiries:
Respond promptly and accurately to customer loan inquiries, providing exceptional service and support.
Loan Transactions:
Assist bank staff and customers with various loan transactions, ensuring accuracy and compliance.
Loan Tracking:
Input and maintain loan information in the loan tracking system, ensuring data integrity and up-to-date records.
Workflow Adherence:
Ensure all loans follow established workflow processes and procedures, maintaining consistency and compliance.
Appraisal Management:
Order and review appraisals, coordinating with relevant parties to facilitate timely processing.
Closing Approvals:
Approve checks for loan closings, ensuring all necessary documentation is in place.
Escrow Management:
Manage escrow accounts, including the input and tracking of auto and homeowner's insurance, ensuring accuracy and timeliness.
Secondary Market Loans:
Oversee the servicing of secondary market loans, ensuring compliance with applicable regulations.
Documentation Tracking:
Assist with tracking required loan documentation, ensuring completeness and compliance.
File Imaging:
Scan and image loan files, maintaining organized and accessible records.
Regulatory Compliance:
Adhere to all applicable federal laws, regulations, and company policies, ensuring compliance in all aspects of loan operations.
Confidentiality:
Maintain customer confidentiality by safeguarding sensitive information.
Additional Duties:
Perform additional duties and special projects as assigned, contributing to the overall success of the loan operations team. Required Skills & Qualifications Attention to
Detail:
Demonstrated ability to maintain accuracy and thoroughness in all tasks.
Problem-Solving:
Strong analytical skills with the ability to identify issues and implement effective solutions.
Self-Motivation:
Proactive and driven to achieve tasks independently and efficiently.
Numerical Proficiency:
Advanced ability to accurately calculate numbers and perform analytical analysis.
Multitasking:
Strong ability to manage multiple tasks simultaneously, adjusting priorities as needed.
Technical Proficiency:
High level of proficiency with email, Microsoft Office Suite, and internet applications.
Team Collaboration:
Ability to work well in a team environment, contributing to collective goals and success.
Customer Service:
Ability to provide excellent customer service over the phone, addressing inquiries and resolving issues promptly.
Education & Experience Preferred:
Associate's or Bachelor's degree in a related field.
Alternative:
Equivalent banking, finance, or accounting experience may also be considered.
Compensation:
Competitive salary commensurate with education and experience. Why Join Us? At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. If you're ready to help make a difference and contribute to the success of a trusted community bank, apply today!
