Loan Servicing Specialist

Job Title:

Loan Servicing Specialist Department:

Loan Servicing Reports to: Loan Servicing Default Director This position is located in Berea, Kentucky and is a Part Time position, working 10am - 5pm

Job Summary:

The Loan Servicing Specialist is responsible for independently managing complex and high-risk delinquent accounts. This role requires an experienced and proactive professional capable of navigating sensitive financial situations with tact, discretion, and strategic decision-making. The representative will demonstrate advanced proficiency in collections processes, financial recordkeeping, and customer service while supporting the organization s financial health.

Key Responsibilities:

Contact delinquent borrowers via phone, mail, or in-person outreach to collect payments and negotiate repayment plans. Manage a portfolio of complex and high-risk accounts with minimal supervision. Recommend and implement appropriate collection strategies based on account analysis and payment history. Maintain accurate and up-to-date financial records, including accounts receivable, credit history, and activity notes. Resolve customer disputes in collaboration with internal departments such as Lending, Finance, or Compliance. Ensure full compliance with federal and state laws, industry regulations, and Fahe s internal policies and procedures. Provide informal guidance and mentorship to junior team members as needed. Daily, timely response to assigned tasks, connected chatter, and other colleague interaction requested via Salesforce. Performs other functions as necessary or as assigned.

Qualifications & Requirements:

High school diploma or equivalent required; additional training or certifications in finance, credit, or collections preferred.

Experience:

Minimum of 1-2 years of collections or related financial experience, or 2+ years with specialized training in collections or credit counseling. Fannie Mae and Freddie Mac Servicing knowledge

Certifications/Licenses:

N/A Skills:

Demonstrated ability to work independently with sound judgment and professionalism. Excellent communication and negotiation skills with the ability to de-escalate challenging conversations. Strong organizational and time management skills, with attention to detail. Proficiency with financial systems and data entry; prior experience with loan servicing software and CRM tools preferred. Experience working in a mission-driven or nonprofit lending environment. Bilingual ability is a plus.

Work Environment & Physical Requirements:

Work is primarily performed in a standard office setting (remote or in-office depending on location). Must be able to sit and use a computer for prolonged periods. Occasional lifting of up to 15 lbs may be required. Reasonable accommodations will be made upon request.