Job Description Insight Global is seeking a Bilingual Member Solutions Specialist to join a growing mortgage servicing team in New Orleans. This individual will play a key role in supporting members with delinquent mortgage accounts by providing collections support, loss mitigation guidance, and customer-focused solutions. The ideal candidate is bilingual in English and Spanish, has experience in collections or loss mitigation, and enjoys helping individuals navigate challenging financial situations while maintaining a high level of service. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements Must-Haves

• 1-2 Years of Collections/ Loss Mitigation Experience
• Fluent in English and Spanish High School Diploma/GED Preferred
• 1-2 years of mortgage and mortgage servicing experience Familiarity with Louisiana mortgage/real estate lending regulations