Looking for a new direction? Find yourself at Bath Savings! We're looking for motivated people who want to build their future in banking. Bath Savings' culture encourages community involvement, supports a healthy work/life balance, and provides opportunities for our staff to grow and thrive. We are committed to investing in our greatest asset - our people - through expansive benefits including tuition reimbursement, wellness program, and pension plan. We want our customers to have an experience, not just a transaction. We want them to know that we take the greatest pride in their financial wellbeing and are so thankful that they have chosen us to trust with that endeavor. The greatest way for us to show that pride and appreciation is through the service that we provide. Providing exceptional service to all customers is the most important part of your job. As a Loan Servicer II, you will have telephone and direct contact with customers and other Bank employees and be expected to assist them in a prompt and professional manner. It is expected that you will implement and carry out Bank policy and procedure with respect to all functions and tasks performed. Your primary function will be keying new retail loans and amendments, processing incoming payments, monitoring non-escrow accounts for payment of taxes, and discharging paid notes. You will be expected to answer customer inquiries and provide research support to other customer service personnel. You will provide assistance to lenders and staff with regard to loan servicing issues and act as liaison between the Bank and agencies in the completion of your duties. You are expected to perform your duties in a timely, accurate and efficient manner. Essential Duties Provide Exceptional Customer Service without Exception. Ensure Branch offices receive prompt attention. Gathering any necessary information. This may involve calling another department and relaying the request to the appropriate area in a courteous and professional manner. Take a proactive stance to Loan Servicing by identifying customer needs and helping meet those individual needs in any way possible Set-up and activate new mortgage and consumer loans in the Premier system.

Process note amendments for consumer loans and mortgages. Open new credit card accounts on Credit Console. Receive and handle customer inquiries regarding loan bills, payments, statements, escrow accounts, credit cards, etc. Provide support to customers, branches and lenders on a variety of loan products. Process and correctly apply incoming loan payments using web capture.

Set-up and maintain escrow account files. Review escrow analysis statements as needed.9. Review daily loan servicing reports as assigned. These reports may change from time to time. Produce customer letters as required. Recreate statement/billing notices as requested. Scan and index loan documents. Participate in a rotation of monthly duties such as agency reporting, coding loans for eStatements, quoting and processing payoffs, and the sale of loans into the secondary market. Pull and discharge paid off loans following proper guidelines.

Review documents in loan files for completeness once post-closing has been completed. Monitor non-escrow accounts for payment of taxes in a timely fashion, to avoid tax liens being placed by the municipalities. Provide support for the review and processing of loan non-posted items daily. Perform other duties as assigned. Skills/Experience High school diploma or equivalent. Ability to read/write English and understand instructions. One year of banking experience or equivalent. Skill in business, finance and/or accounting preferred. Capable of performing accurate data entry, transaction processing, account maintenance and inquiries using a variety of software. Able to prioritize tasks, exercise good time management, good judgement, display initiative and work under minimal supervision. Strong analytical ability and attentiveness to detail. Demonstrates abstract thinking. Knowledge of general banking and lending practices beneficial. Ability to operate and utilize general office equipment, and learn new technology. Excellent written and oral communication skills. Possesses strong organizational skills. Must be team-oriented, contribute to a positive working environment and possess a cooperative attitude. Only applicants who meet criteria of education and job requirements will be contacted. Bath Savings is an affirmative Action, Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, national origin, color, disability status, protected veteran status, or any other characteristic protected by law.

Job Type:

Full-time Pay:

$19.00 - $21.50 per hour

Benefits:

401(k) Dental insurance Health insurance Health savings account Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance

Work Location:

In person