The Loan Servicing Specialist plays an important role in supporting NDC's lending operations by coordinating loan committee activities, preparing loan documentation, maintaining accurate records, and providing ongoing loan servicing support. This position is also responsible for monitoring borrower accounts, supporting delinquency resolution and collections efforts, and ensuring timely communication and documentation throughout the life of the loan. Key Responsibilities Loan Committee administration Schedule all internal and external loan committee meetings Develop and create the loan committee meeting agenda Organize and send out the loan packages to all members and staff on a timely basis Document and record all meeting minutes and notes Closing Documentation Create all loan closing documentation including approval and denial letters Record/file collateral (UCC, Vehicle Lien and Mortgage) Perform quality review of all loan files (e-files and paper) Loan Servicing Conduct one-on-one meetings with Loan Officers and Loan Portfolio Manager to review loan portfolio Create loan modification agreements and work with the loan officer and borrower to resolve the delinquencies Keep close communication with borrowers during the life of the loan and collect any update documentation needed. Collect quarterly or annually financial statements, tax returns, insurance certificates, and other required documentation to ensure compliance with loan requirements. Prepare the payoff packet, including release of collateral Collections Monitor and communicate with borrowers who become delinquent Create and send out demand letters on a timely basis Work with a collection agency for final collection efforts Special Programs Provide administrative support for special loan and grant programs Coordinate workshops including scheduling, logistics, participant communications, and preparation of materials Track lending program outcomes and maintain accurate records for reporting and compliance purposes Prepare lending program reports and summaries for internal and external stakeholders Process program-related invoices and support timely payment coordination Other Duties Gather and provide loan activity data to NDC staff for reports Organize Lending Team weekly meetings Participate in networking events Assist with Lending Process and Procedures Guidance Assist with organizing annual staff and committee retreats. Benefits provided to full-time employees Comprehensive medical, dental, vision, and life insurance coverage Health Savings Account (HAS) Teladoc virtual healthcare services, providing convenient access to licensed physicians, including virtual visits and in-home care when medically appropriate. 401(K) Paid Time Off (PTO) Earned Sick and Safe Time (ESST) Earned Paid Family Medical Leave (PFML)

Education:

Bachelor's degree or equivalent work-related experience.

Experience:

Must have 3+ years of loan servicing and/or collections experience Working knowledge of all business loans, commercial real estate loans and credit builder loans. Working knowledge of Word and Excel with the ability to develop spreadsheets. Experience working in multicultural settings.

Skills:

Ability to work independently; to prioritize and manage multiple tasks under tight deadlines. Detail-oriented, with strong organizational, problem-solving and administrative skills. Have excellent written and verbal communication skills. Strong work ethics and positive attitude.

Preferred:

Bilingual proficiency is a plus. The Loan Servicing Specialist plays a critical role in supporting NDC's lending operations and ensuring borrowers receive consistent, responsive support throughout the life of their loans. By coordinating loan committee activities, maintaining accurate documentation, supporting portfolio and collections efforts, and contributing to special lending programs, this position helps strengthen NDC's lending impact and supports the success of small businesses and entrepreneurs. If you are passionate about supporting small businesses, and interested in making a meaningful impact through lending and community development, we encourage you to apply and join our team.