Back Lending & Servicing Specialist JOB_DESCRIPTION.SHARE.HTML

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_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML Charlotte, North Carolina Central Operations/Collections 14946 mail_outline Receive job alerts matching this search Login or Register Job Description Overview & Responsibilities In business for more than 70 years, Republic Finance is proud to be a trusted lender in over 300 communities across the United States! We specialize in providing flexible lending solutions and incomparable customer service. Driven by our shared mission to pursue excellence for our team, our customers, and our performance, we are continuously improving our customer offerings in tandem with opening more branches in new states each year. We also regularly promote from within and enjoy giving back to the communities we serve. In a nutshell, our company culture is about helping customers, investing in our employee's future, and ensuring that our performance makes an impact on our community! We are seeking Lending and Servicing Specialists to join our growing Call Center team! This is a great opportunity for someone who has worked in retail or the hospitality industry and would prefer an office job! As a Lending and Servicing Specialist, you will be the initial point of contact for potential customers regarding loan options. On the job training will prepare you for your primary responsibilities of making outbound calls and handling inbound calls from customers and potential customers, originating consumer loans, and developing strong customer relationships while ensuring a positive customer experience. The Lending and Servicing Specialist will provide quality customer service by demonstrating and understanding customer needs and by providing timely responses. Our team members must work well in a team setting and have the skills for problem solving, consulting, multitasking and show value in the service we provide our customers!

Job Responsibilities are as follows:

Starting base pay for a Lending and Servicing Specialist is $16.50-$17.50 DOE, overtime compensation, plus an opportunity to earn a capped monthly bonus up to $2,500! Our call center hours of operation are 8am-9pm M-F and Sat 9am-1pm. Specialists need to have flexibility to work different shifts as requested, 8-5 and/or 9-6 along with rotating Saturdays from 9-1.

Job Responsibilities are as follows:

Strong Customer Service approach, with a passion for partnership and being an advocate Receive and respond to loan leads from internal and external sources in a call center environment Originate loan applications and develop and present loan proposals and offers for new and existing borrowers Assist new and existing borrowers by explaining our loan process and answering customer questions Actively identify sales opportunities to originate new business by actively listening and evaluating customer needs Read and analyze credit reports to determine loan approval Consistently meet or exceed loan application, loans booked and net new cash goals Develop professional relationships with our Branch partners Align with all policies, procedures and relevant federal/state laws and regulations including Fair Debt Collections Practices Act, Telephone Consumer Protections Act, Privacy Act and Federal Information Security Management Act Maintain a professional demeanor and work environment Requirements 1-3 years sales experience and/or call center experience is helpful but not required High school diploma or equivalent Financial services industry experience is helpful but not required Excellent verbal and written communication skills. Must be organized with effective time management skills Customer service oriented Must meet our acceptable standards for credit history, criminal background history and pass a pre-employment drug screen Benefits We offer a competitive compensation and benefits package including: Health, Dental, & Vision Insurance 15 days of Paid Time Off (PTO) to start + 1 additional personal holiday 401k + employer match Company provided Life Insurance & Long Term Disability Employee Assistance Program - Confidential mental health support Additional benefits with Republic Finance include: Employee of the Month Program Philanthropic support for charities such as Juvenile Diabetes Research Foundation and the American Cancer Society Regular drawings for Sports tickets Professional offices with a friendly team environment Republic Finance, LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, sex, color, religion, national origin, age disability or veteran status in employment opportunities and benefits. Republic Finance, LLC maintains a Drug-Free Workplace. IND123 Apply What aspect of your job with Republic Finance keeps you motivated? Transcript Hi, my name is Ashley and I have been with Republic Finance for a little over six years now. I have held a few different positions within the company over that time. My latest, for the last three years, being a Training Specialist within our HR group. I have gotten to work with both our Central Operations as well as our Branch Operations team members across our network. I have absolutely enjoyed the job and the satisfaction it brings helping our team members learn new processes or skills as well as over the years getting to watch Republic Finance grow into such a pillar within the communities that we serve. Pause Play % buffered 00:00 00:00 Unmute Mute Settings Captions Disabled Transcript Disabled Captions Back to captions menu Disabled English EN Español ES Deutsche DE 中文 ZH Français FR Exit fullscreen Enter fullscreen Hi, my name is Ashley and I have been with Republic Finance for a little over … Ashley Central Operations Supervisor JOB_DESCRIPTION.SHARE.HTML

CAROUSEL

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