Essential Responsibilities:

Work and maintain past due portfolio consumer real estate loans assigned queue within collections module to reduce mortgage delinquency, apply funds to delinquent accounts, and determine need for appropriate assistance based on communications by telephone, written, or on an isolated occasion in person\nCollect past due portfolio consumer real estate loans by telephone, or on an isolated occasion in person\nCollect past due secondary market and guarantor, such as Federal Housing Administration (FHA), State of York Mortgage Agency (SONYMA), Federal National Mortgage Association (FNMA), Mortgage Partnership Finance Program (MPF), Mortgage Asset Program (MAP), Federal Home Loan Mortgage Corporation (FHLMC), United States Department of Agriculture (USDA), Department of Veteran's Affairs (VA) mortgages by telephone and written communication according to each appropriate investor's guidelines. May meet directly with past due borrower at times.\nHandle inbound and outbound collection calls professionally and efficiently\nPrepare and mail notifications to delinquent borrowers per investor, guarantor, state, insurer, or bank guidelines\nUtilize collections module to document all collection efforts maintaining accurate records\nComply with applicable regulations including the Fair Debt Collections Practices Act, Real Estate Settlement Procedures Act, Service member Civil Relief Act, Dodd-Frank Act (UDAAP) as they relate to consumer real estate loan collections.\nComply with federal bankruptcy laws and regulations to ensure accounts are handled according to plan\nMaintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all training requirements in a timely manner\nPerform other related duties as assigned or directed

Ancillary Duties:

As an integral member of the Consumer Real Estate Servicing Department, this position is responsible to assist the department, as well as the Company, in achieving their goals

Qualifications Education, Training and Requirements:

High School Diploma or GED required\nAll applicants must be 18 years of age or older

Skills:

Keyboarding\nPC proficiency including Windows\nExcellent interpersonal and communication skills\nWorking knowledge of bank policies and procedures\nFamiliarity with collection, foreclosure and bankruptcy laws; fair debt collection practices and servicing requirements of various secondary market investors and government agencies\nMust be able to consistently demonstrate company core values: integrity, excellence, teamwork, and humility

Experience:

Collection experience highly preferred\nMortgage loan processing preferred

Other Job Information Hours:

40 hours/week (Monday-Friday 8:00-4:30 with occasional nights, weekends & holidays)

Compensation:

Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. 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